Fairfax County, Virginia, United States
-Ensure the highest level of customer service while remaining in line with South Moon Under’s sales philosophy at all times -Inspire and encourage store team through a strong store presence and consistently leading by example on floor -Coach and develop staff to provide an outstanding level of customer service that will exceed individual and store goals -Assist in the creation and maintenance of positive employee relations through building, developing and leading a quality store team -Assist in managing all aspects of daily store operational controls -Help maintain organization, cleanliness, and restock of store -Uphold all company Policy and Procedures -Assist in training new associates -Plan and implement incentive contests and team bonding events to increase motivation of team and drive sales
-Analyze business based on daily store reports and identify areas of opportunity and identify what actions can be taken to turn opportunities into successes -Assists in managing payroll -Leverage our Key Performance Indicators (KPIs) to accommodate for decreased traffic due to mall construction -Train and develop new associates with emphasis on genuine and sincere greeting and interaction with customers -Re-merchandise collections to accommodate new products, sell through, and new company initiatives. -Process damages once a week -Participate in conference calls in absence of General Store Manager (GSM) -Conduct interviews, complete hiring process, and conduct orientations in absence of (GSM) -Consistently holds highest email capture percentage in store and motivates team towards increased client captures -Communicate store goals, opportunities, and successes to team utilizing walkie talkies to give hourly updates and focuses. -Conduct constant coaching of associates in order to develop them on any opportunity areas and give constant praise for their success.
-Opened and close store/registers -Stayed informed of, tracked, evaluated, and encouraged team sales goals and ensure that the team is achieving their personal as well as store sales goals -Received, audited, and processed new inventory -Ensured that visual and operational standards that will drive business are being met per company standard -Lead “floor sets” once a month, reorganizing sales floor following a directive and improvising visual presentation where needed -Planned and conducted product knowledge fashion shows for store meetings -Conducted evaluations on sales associate’s performance against company standards -Ensured that associates are building and maintaining relationships with clients