Erika Benadom

Operations leader | Enterprise AI deployment → Operations at an AI-native company

Copenhagen, Capital Region of Denmark, Denmark

About

Senior operations and change leader who builds the systems, rhythms, and structures that help organizations align, execute, and scale in the real world. My work sits where strategy meets people: translating big ambitions into clear operating plans, decision frameworks, and ways of working that actually stick. From global SaaS scale-ups to education systems and investment firms, I create the conditions for focus, momentum, and meaningful results. I lead large, multi-stream initiatives that touch every part of an organization: company-wide planning cycles, professional services and operations transformations, global office launches and relocations, and executive programs that bring cross-functional teams together around shared goals. Budgets, governance, risk, and reporting are part of the work; but so are belonging, culture, and the small behind-the-scenes decisions that protect the biggest outcomes. My approach is service-minded and people-first. I partner closely with senior leaders and teams across geographies to make sense of ambiguity, surface risks early, and communicate clearly so people know WHAT is changing, WHY it matters, and HOW they fit into the story. Analytical rigour (OKRs, KPIs, benefits tracking) is important, but it only works when paired with empathy, humility, and a deep respect for the humans doing the work. I am most energized by roles that sit at the intersection of strategy, operations, and community: global workplace and office operations, professional services and organizational transformation, and executive operations for mission-driven organizations. If you are looking for someone who can hold the big picture, sweat the details, and quietly make the impossible happen so your teams can shine, that is the work I love to do.

Experience

  • Executive Operations at geoSurge
    Jul 2026 - Present · 1 mo

  • Head of Executive and Regional Operations (Global SaaS | Operating System & Change) at Zensai
    Aug 2023 - Jun 2026 · 2 yrs 11 mos

    Designed and ran the company-wide operating model (OKRs, quarterly planning, executive reviews), improving prioritisation and strategic alignment. Owned executive reporting and KPI dashboards, enabling faster decisions and accountability across product, GTM, and finance. Led multi-stream programs including global HQ relocation and leadership offsites, managing budgets, vendors, and risk across locations. ​ Standardised processes and tooling across HQ and regional offices, reducing operational friction and strengthening governance.

  • Executive Assistant to 3 Partners at Ridge Ventures
    Sep 2020 - Aug 2023 · 3 yrs

    Supported investment partners and portfolio operations during an active fund cycle, focusing on communication systems, reporting, GTM alignment, and operational efficiency. Key Responsibilities & Impact • Streamlined deal flow and due diligence processes, improving pipeline visibility and partner decision cadence. • Managed sensitive investor communications and quarterly LP reporting, improving relationship transparency and accuracy. • Acted as a communications proxy; drafting thought leadership, investor updates, and external messaging aligned to firm voice. • Oversaw CRM data integrity and reporting, ensuring real-time visibility into deals and portfolio activity. • Planned investor events, founder gatherings, and offsites to drive engagement across the investment ecosystem.

  • Marketing Manager at Dwellsy
    Dec 2019 - Aug 2020 · 9 mos

    • Partnered with founders to establish early go-to-market motion through paid campaigns, content programs, and brand positioning.

  • Executive Assistant to Global CMO at WeWork
    Mar 2019 - Nov 2019 · 9 mos

    • Supported global CMO during rapid organizational change, managing executive communications and internal messaging across a 1,000+ person global team. • Coordinated global leadership offsites and all-hands, ensuring cross-functional alignment and clarity. • Managed financial tracking and budget tasks, increasing reporting accuracy and policy adherence. • Reinforced culture and engagement through internal communications and team initiatives.