Teresa, Calabarzon, Philippines
• Support in facilitation of Training Needs Analysis (TNA) with Operations leadership to identify skill gaps, knowledge deficiencies, and areas for operational improvement. Work with the Head of Human Resources and team leads to determine specific training requirements based on performance reviews and operational goals. • Conduct training sessions (in-person, virtual, or blended) to ensure effective understanding and application of verification processes. • Focus on aligning training programs with Standard Operating Procedures (SOPs) and update training materials to ensure consistency, compliance, and operational efficiency. • Monitor and support quality assurance processes to ensure that background verification tasks meet the company’s standards and regulatory requirements. • Maintain accurate and up-to-date records of all training activities, including training schedules, attendance, evaluations, and performance outcomes. • Prepare and present reports on the effectiveness of training programs, including key performance indicators (KPIs) and recommendations for continuous improvement. • Foster a culture of continuous learning by providing coaching, mentoring, and feedback to employees on their progress post-training, including those that are under Performance Improvement Plan (PIP). • Offer additional support and resources to employees as they apply their training in background verification tasks. • Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.
Avvanz is a Global Background Screening Company. It is a multi-award-winning HRTech and FinTech company that works with more than 3000 businesses worldwide to reduce people-related risks by providing background checks and due diligence services, as well as enhancing employees' skills and competencies with highly interactive training programs that are suitable for the digital economy. • Manage inbound/outbound calls and emails for Employment and Performance Verification. • Maintain effective record-keeping for calls handled. • Point of contact to all parties involved (Company and References) in obtaining verification information. • Protecting privacy of the employees and maintaining it confidential. • Guarantee daily, weekly, and monthly goals are met. • Analyze accuracy and completion record-keeping of verified information. • Investigate and confirm reference credibility. • Provide daily summary reports on the status of checks that are beyond TAT. • Maintain and updated list of entities’ contact information.
• Engaging, greeting and welcoming guests. • In charge of check-in and check-out of the guests. • Answering and transferring calls and assisting guests’ requests and concerns. • Updating/Making keycards. • Updating profile information of guests. • Booked walk-ins/company/personal booking. • Billing and making a receipt (settlement of the guest’s payment: cash/debit/credit).
• In charge of handling social media websites (Facebook and Instagram). • Checking and answering emails, messages through social media websites. • Answering phone calls. • Assisting a client during an ocular visit. • In charge of planning a promotion for a month on Facebook page and Instagram. • Visiting the function room during an event. • Ocular visit for rooms and functions room inquiries. • Sending confirmation booking ID to company via email. • Using excel spreadsheet for the sales report for the month, last year and current year (year to date and month to date).