Hyannis, Massachusetts, United States
AML, Compliance & Operations professional experienced in KYC, transaction monitoring, risk analysis, and CRM-driven sales outreach. Skilled in customer engagement, pipeline support, and cross-functional collaboration. Actively exploring opportunities in FinTech and financial operations.
• Reviewed 30+ customer accounts daily to identify suspicious transactions, fraud indicators, and AML risks • Conducted transaction monitoring, enhanced due diligence (EDD), and customer risk investigations in compliance with AML/KYC and BSA regulations • Escalated high-risk cases involving suspicious ACH transfers, peer-to-peer payments, account takeovers, and unusual spending behavior • Maintained audit-ready documentation and detailed case records while meeting strict operational SLAs and compliance standards • Collaborated with global compliance and operational teams in fast-paced financial crime prevention environments
• Conducted customer onboarding, identity verification, and fraud prevention reviews in compliance with banking policies and KYC regulations • Detected potential identity fraud, suspicious documentation, and high-risk account activity for escalation to compliance and investigative teams • Supported operational and policy-related decision-making by analyzing customer risk profiles, verification outcomes, and transactional behavior • Assisted compliance teams with case documentation and investigations related to potential suspicious activity and SAR review processes • Collaborated with internal departments and clients to resolve complex operational issues while maintaining regulatory compliance and service standards
In my role as the Director of Communication & PR at Erasmus Student Network (ESN) Yerevan, my primary responsibility is to oversee and facilitate strategic communication efforts aimed at improving the organization's brand recognition and involvement. It is my responsibility to: Creating and implementing communication strategies that are in line with the organization's core objective of supporting Erasmus+ students and promoting cross-cultural interaction. Strategically overseeing public relations by cultivating connections with external partners, media outlets, and other stakeholders to enhance our outreach endeavors. Responsible for supervising the development of content and the maintenance of social media across several platforms in order to interact with our audience and advertise events, activities, and projects. Establishing leadership of a team of communication experts to guarantee unified message and efficient cooperation inside the company. Facilitating collaborations and partnerships with local and global non-governmental organizations (NGOs), institutions, and Erasmus+ alumni to broaden the network and improve prospects for students.
• Maintained and updated CRM systems, ensuring data accuracy and proper recordkeeping • Prepared reports and tracked data to support business operations and decision-making • Conducted research and data validation to ensure completeness and consistency of records • Communicated with internal teams to coordinate updates and resolve data discrepancies • Managed high-volume administrative tasks while maintaining accuracy and organization
• Co-authored and developed 70+ pages of EU-funded Erasmus+ project proposals focused on youth development, education, international cooperation, and social impact initiatives • Contributed to the successful funding and implementation of 2 international Erasmus+ projects supported by European Union programs • Designed project implementation procedures, operational frameworks, communication strategies, and partnership coordination plans for nonprofit initiatives • Led and coordinated 5 international projects involving multicultural teams, NGOs, and stakeholders across multiple European countries • Conducted NGO funding research, policy-related analysis, stakeholder engagement, and strategic collaboration with international partners and community organizations