Erik Frank van Look

HR advisor and Backoffice Administration Support

Prague, Czechia

About

Dedicated and responsible  team player,  who gives his beset at work as well life. Value reliability  with a strong sense of teamwork. Facing new challenges, learning news skills motivates me.

Experience

  • Human Resources Advisor at Carrier
    Feb 2022 - Present · 4 yrs 5 mos

    HR Advisor and Administrator Services primary in Dutch and English ▪Provide a consistent, timely, accurate and customer centric HR administration ▪Advisory service to employees, managers, HRs Global People Services (GPS) overall vision and strategy ▪To coach and support the team to deliver the service in line with the KPI, company policies and procedures ▪Provide accurate, timely first line HR advice and support to Managers, Employees and the wider HR team via telephone, email or web portal ▪Ensure accuracy of information in Workday as coach, support the team to deliver in line with the policies and procedures ▪Work continuously on process improvement and standardization between different Carrier BUs in the country / region of responsibility ▪Administration of HR processes and procedures, including but not limited to: ▪New starters administration and on-boarding support ▪Changes to employment and personal details ▪Changes to benefits and compensation ▪End of employment administration ▪Ad-hoc reporting and file management

  • Purchase Specialist P2O at GEP Worldwide
    Dec 2019 - Jan 2022 · 2 yrs 2 mos

    - Review purchase requisitions and identify sources of supply - Identify and resolve Purchase Order / Purchase Requisition processing issues - Select contract / supplier to fill requisitions in accordance with approved purchasing strategies - Determine if requested items are available in catalogue and implement predefined action - Work with buyers / client group and suppliers to resolve delivery issues and process claims - Research and resolve invoice discrepancies & account disbursements - Maintain the Vendor Master Records/Updates/New Vendor Setup - Work with supplier and end user to resolve invoice, damaged/returned goods and ship date issues - Maintain professional interactions with suppliers as well as a strong partnership with client users - Advise customer of modifications from original requests - Conduct Spot Buy events, negotiate conditions with suppliers

  • IT Support Center Analyst at NNIT
    Feb 2017 - Dec 2019 · 2 yrs 11 mos

    - 1st and 2nd level support incident handling - Providing IT/service and best effort solution - Functional support for B2B units globally - Administrate and document issues - Communicate globally with engineers, vendors - Maintain rights in the active directory - Create and update the knowledge base data

  • Senior IT Service Desk Analyst at DHL
    Aug 2011 - Feb 2017 · 5 yrs 7 mos

    Responsible for delivering regional IT support and services to all Business Units within the Benelux 24/7/365 in order to provide a First Call Resolution. The primary purpose is to manage, coordinate and resolve IT Incidents as quickly as possible to minimize the impact on business operations. - 1st and 2nd level support incident handling - Follow up on incoming requests true the ticket system - Escalate complex issues that can not be resolved - Administrate and document issues - Communicate globally with engineers, vendors and local IT

  • IT Customer Service Representative B2B at Monster Worldwide
    Mar 2009 - Jun 2011 · 2 yrs 4 mos

    - Sales support between clients an local sales - Providing IT web service to recruiters, sales and consumers - Functional support of the web tool - Administrate and document issues - Posting and adjusting job advertisements - Assist with month end closing