Erik Dedekind

Head of Client Success | Revenue and Profit Maximisation | Conversion Rate Optimisation | People Leadership | Travel and Tourism Expert | Customer Success

Dubai, United Arab Emirates

About

Experienced Business professional with over 12 years' background in Leadership, Sales Account Management, Customer Success and Service Delivery. An adaptable and innovative individual who can apply analytical thinking to problem solving skills and work well under pressure either alone or within a team environment whilst delivering excellent results in a fast paced environment. Demonstrated experience of working to tight deadlines in a dynamic, results driven industry leading the sector for Travelstart. Always keen to develop new skill sets whilst increasing current skills set

Experience

  • Tumodo (Dubai, United Arab Emirates · On-site)
    • Head of Client Success
      Jan 2026 - Present · 7 mos

    • Head of Sales
      Aug 2023 - Jan 2026 · 2 yrs 6 mos

  • Sales Manager at WorldTripDeal
    Mar 2023 - Aug 2023 · 6 mos

  • Travelstart (5 yrs 10 mos)
    • Head Of Customer Experience
      Jun 2021 - Jun 2022 · 1 yr 1 mo

    • Head Of Operations
      Jun 2020 - Jun 2021 · 1 yr 1 mo

    • Head Of Sales
      Sep 2016 - Jun 2020 · 3 yrs 10 mos

  • Account Manager at Corporate Traveller South Africa
    Feb 2016 - Aug 2016 · 7 mos

  • Branch Manager at Flight Centre
    Jan 2012 - Jan 2016 · 4 yrs 1 mo