Braintree, Massachusetts, United States
In charge of all administrative work for both the events & banquet departments of the hotel. This includes regular email messaging, filing of daily/weekly documents, ordering & receiving of department goods & supplies, finances of both departments. Consistently works side by side with event managers and both heads of the event & banquet departments Is a member of a human resources task group in charge of employee wellness & safety measures & is currently assisting the sales department with multiple tasks such as taking in leads for hotel business & entering data into database for the hotel In charge of office space & minor office hardware maintenance, assists in minor administrative work for the general manager and director of rooms
Interacted with guests at the front desk to perform multiple jobs, i.e. checking in/out current reservations, handling payment of reservations, assisting in luggage storage & retrieval Was responsible for admin functions as well, i.e. answering emails/taking calls from guests about reservations/payments/cancellations/inquiries about the hotel. Also assumed the role of concierge for guests seeking different attractions within the Boston area/placing meal reservations/suggestions for activities in the city Catered to in-house guests’ needs & requests. Frequently worked hand in hand with different departments in the hotel such as housekeeping, engineering, & valet
Successfully trained 30 employees through positive reinforcement as a Barista Trainer Was promoted to Shift Manager & supervised over 25+ employees, ensuring safety, efficiency, professionalism for workers, & oversaw all training for all store employees. Was the store liaison for the corporate office that informed the entire store from management down to baristas, of upcoming events, changes to policies, recipes, & store layouts
Provided exceptional service that matched the standards Disney has in terms of "creating magic" Kept self updated on latest news and trends to keep guests as informed as possible on subjects like parks, resorts, hours, etc. Worked with culinary Cast Members as well as being responsible with the handling of monetary transactions