Burlington, Ontario, Canada
A PMP- and KCS-certified senior project manager, agile product facilitator, business analyst and consultant, experienced in: • Managing 1MM+ enterprise ITS projects • Managing professional services engagements through the project and product life cycle, from project vision to solution implementation • Defining governance policies, roles, responsibilities and procedures • Agile product delivery via DevOps, including sprint planning, product owner management, sprint planning and sprint reviews • Managing specifications for identity and user access management strategies, including identity, entitlements, provisioning and de-provisioning process and implementation • Managing both customer engagements and vendors • Managing the RFP lifecycle, including RFP creation, responses, scoring, and system selection • Facilitating workshop/JAD sessions for functionality, design, and workflow process definition • Creating project plans, project estimates, statements of work, project charters, use cases, wireframes, process workflow diagrams and system requirement specifications • Creating business plans, project and financial reports, project metrics and status reports for project stakeholders • Working with senior executives to define and execute product and project strategy • Working with development teams to ensure project deliverables align with customer expectations and user needs • Defining 'as is' and 'to be' target state processes and workflows • Client sectors include media, education, financial services, health care, and oil and gas • Public speaker to professional groups on user-centred design, and Customer Expectations and User Needs Clients include: Television Bureau of Canada, Mackenzie Health, Ministry of Health, Canada Pension Plan Investment Board, Dynacare, Nexen Energy, Addax Petroleum, PostMedia, ETFO, Ontario College of Teachers, City of Waterloo, City of Saskatoon,Yukon Government, City of Brampton, Whitehorse General Hospital, HydroOne, Upper Canada District School Board, George Brown College, Ontario College Application Service, Certified General Accountants of Ontario.
Leading client engagements, web and IAM projects, including intranet, internet and extranet projects, consulting, business analysis and e-strategy. Award-winning expertise in business process analysis and re-engineering, workflow design, and enterprise document management. Deep experience in usability, layout, design, information architecture and taxonomy. I align the customer's business and strategic expectations to user needs in solution design and delivery.
Project Manager and Team Facilitator for the Humber PMO. Projects include: * Team facilitation in Azure DevOps * CRM Dynamics Data Integration Refactoring: MS CRM is the college's admissions email and print generation tool for communicating with Humber program and course applicants. This project required extensive data redesign, normalization, build and implementation to update the existing integration with Banner. * Chrome River Travel and Expense Management is an online expense management tool for our corporate credit card users for submitting, routing and approving credit card transactions. This cloud-based service requires live two-way integrations with Banner Finance, SSO, Chrome River, and Humber's Credit Card provider.
Facilitating practical, experience-based business analysis modules for the Post Graduate Business Analysis Program at George Brown College. Subjects include Critical Success Factors, User Adoption Strategies, Change Management, and Solution Transition and Acceptance. Program Advisory Committee member, consulting on program curriculum, content and delivery.
Managing Identity Access Management (IAM) and web projects. Responsibilities include: • Managing the project team in process definitions (user provisioning, transfer, de-provisioning, attestation, audit) • RFP creation, scoring and product selection (RSA Aveksa platform) • Solution install, configuration and data feed specifications • Guiding the project using governance and operational best practices (Deloitte) • Planning system launch with change management and communications best practices • Leading annual IAM business planning, budget creation, and financial reporting Past projects include: • Intranet migration and rebranding, going from SharePoint 2007 to 2010. Defining migration strategy and requirements and working with MetaLogix Migration Manager for SharePoint. Included defining information architecture, navigation, taxonomy, security and infrastructure requirements, system build and launch. • Launching Diligent Boardbooks to the CPPIB Board and Senior Management Team. Technologies include: RSA Aveksa, SharePoint 2010, PlanView, Jira, Diligent Boardbooks, Metalogix Migration Manager, Visio, MS Project
Manage all aspects of SharePoint and CRM governance and strategy for customer engagements. Have managed and implemented governance and user adoption strategies for large enterprise customers. Additional duties include creating business cases, cost benefit analysis, statements of work, pricing, scoping, project management, risk analysis, status reporting, facilitating JAD sessions, project charters, use cases, workflow and process definition, system requirements specifications, work package planning and distribution. Clients include: Ornge Air Ambulance, Ontario College Application Service, Agricorp Insurance, Yukon Government, Whitehorse General Hospital, Certified General Accountants of Ontario, Ontario College of Teachers, Ontario Hydro, Nexen Energy