San Jose, California, United States
Proven leader with a focus on operations, partnerships, customer success, staff development, application enhancements, and process efficiencies. Managed cross functional teams by creating a culture of inclusion, collaboration, and encouragement. Well versed in software development life cycle, project management, and IT service management. CORE COMPETENCIES Design, Development, Automation, Budgeting, Roadmap, Auditing, Vendor Management, RFP, Contract Management, BCP, Change Management, Project Management, Staff Development, Coaching, Team Building, Defect Resolution, Process Improvement TECHNOLOGY Programming: C (Data Structures), Symitar Power On, Familiar with – ASP.NET, C++, Java, Perl, SQL (Oracle), HTML, JavaScript, Python, CSS, MATLAB, SOAP, REST, JSON, PowerOn, SSMS Operating Systems: Windows, Unix, AIX, Mac OS, iOS, Android Software: Microsoft Word, Excel, PowerPoint, Outlook, Visio, Office 365, SoapUI, Postman, Episys, Synergy, Genesys, OnBase, SMA OpCon Project Management: JIRA, Confluence, Asana, Slab, ServiceNow, Teams, Track-It, AtTask, Zoom, Slack, Skype, Google Workspace Concepts: Familiar with ITIL, Agile, Scrum, Waterfall HIGHLIGHTS * Led $175 million merger data conversion growing organization membership and assets by 25%. * Led technical conversion of 50,000 debit card from PSCU magnetic stripe to MasterCard EMV. * Integrated Alacriti electronic ACH and Debit loan payment solution increasing adoption by 400%. * Integrated Avoka omni-channel account opening solution reducing application time by 75%. * Managed banking partner relationship in US and EU
Managed design and development of core backend team using Agile Scrum. *Managed staff programming on enterprise initiatives: o Conversion of 100,000 cards from EMV to Contactless o Digital Card Issuance capability o Card activation and PIN generation on mobile app o Implementation of new Manufactured Home Loan product offering o Digital Banking (OLB and Mobile) platform update o Digital Account Opening *Implemented development teams to Agile Scrum *Migrated ticket management system to Azure DevOps *Established streamlined communication of roadmap and development progress to PMO and partner business units *Managed Core Software Engineering, Quality Assurance, and Technical Business Analyst
Managed team to implement features and maintain day-to-day operations for card issuance through product design and partnerships with internal and external parties. * Managed roadmap and implemented 6 BINs including 6 & 8 digit BINs, Visa & Mastercard, and consumer & commercial. Features include: o 3-D Secure (3DS) [Visa Secure, MasterCard SecureCode] o 3-D Secure Strong Customer Authentication (SCA) o EMV, Contactless o Cross Border o Virtual cards o Digital wallets [Apple Pay, Google Pay, Samsung Pay] o Original Credit Transfers (OCT) o In-App Provisioning aka Push Provisioning * Oversaw daily transaction and settlement activity in excess of $2 million. * Maintained relationships with 4 bank partners in US and EU. * Established core services with card networks and processor [Visa, Mastercard, i2c]. * Created robust repeatable card printing processes with 2 card printer partners. * Advised Product team on design for ISO 8583 transaction message processing. * Familiarized team with APIs to assist with customer implementation and customer support.
Designed digital solutions, maintained vendor relationships, and managed IT units resulting in organizational growth and operational efficiencies. *Designed digital solutions: Secondary accounts opening, ACH transfer limits, ATM/branch locator, dividend promotions, external account transfers, one-time PIN, and member welcome notifications. *Designed APIs with engineering for public website displays, core information retrieval, and updates. *Partnered with various FinTech and financial companies: Sunlight, Dividend, Plaid, FIS, Fiserv, Jack Henry, Temenos, Alacriti, Co-Op. *Coordinated with project management in Agile Scrum development through backlog grooming, sprint planning, creating user stories with technical requirements and UAC, and development [JIRA, Confluence, Teams]. *Managed over 30 prospective and current vendor relationships through procurement, contract negotiations, vendor onboarding, implementation, transition to support, and feature enhancements. *Managed IT units: Data Management, Core Operations, QA, Business Systems Analysts, and Application Development. *Developed and retained team through hiring, formal training, goal setting, and speaking activities. *Developed roadmap for organization’s enterprise applications. *Worked with senior leadership to address auditor findings and plan yearly IT capital and operational budget. *Created a culture of documentation for all development and operational processes [Confluence, ServiceNow, Visio]. *Followed components of ITIL to service the organization and end users [ServiceNow]. *Designed processes and scripts for increased internal efficiencies and accuracy [Symitar’s PowerOn].
Oversaw core operation system housing over $3 billion of organizational depository and lending assets. Managed major conversion and migration efforts. *Led conversion data analysis for 4 mergers and programmed 1 merger saving $80,000 from outsourcing [Python and Symitar’s PowerOn]. *Led coding development and analysis of key projects: Application Processing, Account Revision, Card Maintenance, and Multiple Branding under one core system. *Managed Business Intelligence developer, two Systems Analysts (one fully remote) and Operator. *Reviewed, scheduled and assigned work requests and projects to staff. *Utilized Project Management tools for project planning, time tracking, incident management and defect resolution [JIRA, AtTask, ServiceNow, Confluence, Zoom, HipChat, Track-It]. *Wrote and updated over 1000 database administration scripts [Symitar’s PowerOn]. *Managed core system (Episys) performance, maintenance, and release upgrades. *Worked with business units to coordinate regression, UAT and smoke testing for application release upgrades. *Automated numerous internal processes using SMA’s OpCon saving more than 60 weekly man hours. *Maintained working relationships with third party vendors and partners for product integration and collaboration. *Implemented and assisted in best coding practices, forms centralization and documentation of procedures. *Consulted with other departments as a Subject Matter Expert (SME) of the core system for development and daily operations. *Ensured organization abided by state and federal regulations: Credit Reporting, Escheatment, Disclosures, OFAC, BSA, Reg E, Reg D, Tax Reporting.