San Francisco, California, United States
On the political side: I've managed citywide campaigns, conceived and led the New Pragmatism initiative - a coordinated policy campaign adopted by the California Democratic Party - and wrote the first AI policy language ever included in the CDP platform. My mandatory retirement age resolution generated national coverage in the New York Times, Politico, Roll Call, KQED, and the SF Chronicle. On the operations side: I build programs and systems that make teams perform better. At Rippling, I own 30+ onboarding segments and rebuilt the IM onboarding program. Before that I built enablement infrastructure at Heap and Moveworks that supported 3x team growth while cutting onboarding time in half. I've been published in The Atlantic, the San Francisco Chronicle, and the SF Standard. I'm a member of the SF Democratic County Central Committee, an Assembly District Delegate to the California Democratic Party, and serve on the CADEM Platform Committee.
- Own 30+ onboarding segments across Technical Account Management and Implementation Management; rebuilt all IM onboarding segments and drove significant improvements in onboarding NPS and customer CSAT. - Build integrated training systems, competency maps, and feedback loops to improve new hire performance and establish consistent baselines across teams operating in different regions and time zones.
- Managed day-to-day operations of a high-visibility citywide general election campaign with a crowded field of candidates. - Owned strategy, endorsement coordination, candidate calendar, coalition management, and stakeholder alignment across elected officials, labor, community organizations, and institutional partners. - Led all opposition research; coordinated with the Communications Director to translate findings into campaign messaging and press strategy. - Led a team of five organizers and 12 interns.
- Directed field operations across three ballot measures; managed team, logistics, and ground strategy. - Led endorsement outreach and community briefing strategy across civic clubs, nonprofits, labor, and business organizations; built and maintained stakeholder alignment.
- Built a consulting practice advising SaaS leaders on enablement systems, performance metrics, and organizational capacity. - Developed frameworks for team scaling, retention strategies, and alignment across product, operations, and growth functions.
Part of Q4 2022 RIF - Introduced the first competency mapping for CS roles to pinpoint skill gaps and tailor training. - Partnered with cross-functional teams to launch a new release process, leading to a 27% increase in customer feature adoption within one month. - Organized a quarterly business review event with 75+ participants, fostering team alignment and strategic planning.