Erick Ballestero

Vice President and Site Lead

Heredia, Costa Rica

About

Highly motivated, confident, and results-oriented professional with over 20 years of managerial experience with proven success in Operations, Strategic Planning, Process Improvement/Transformation, and Customer Service. Leader with strong work ethic and communication skills, capable of building high performance teams, sound relationships, and employee engagement. Ability to develop partnerships with senior client executives, external service providers and to build competitive, cross-functional service delivery teams. Proven ability to develop shared service strategies, implement shared service and outsourcing operations, effect organizational transformation and change management, innovation and problem solving. Others: Sales Operations, Call Center Experience, IT Procurement, Contract and Care pack Management.

Experience

  • Feuji (Hybrid)
    • Vice President and Site Lead
      Mar 2025 - Present · 1 yr 4 mos

    • Site Lead, Senior Director
      Jul 2023 - Mar 2025 · 1 yr 9 mos

  • Operations at DXC Technology
    Jul 2017 - Jul 2023 · 6 yrs 1 mo

  • Hewlett Packard Enterprise (16 yrs 7 mos)
    • Operations Manager
      May 2015 - Jul 2017 · 2 yrs 3 mos

      Global Service Centers, AMS Region

    • Account Delivery Manager
      Jun 2012 - Jul 2017 · 5 yrs 2 mos

      ADM for Americas Channel Operations, account support provided out Costa Rica and Bangalore

    • Channel Sales Support Ops Mgr.
      Nov 2010 - Jun 2012 · 1 yr 8 mos

      Manage the Quote to Cash process for HP WW Channel Partners. Contract & Profile's creation and modification, compensation, complaince and reporting, special pricing requests.

  • Production Supervisor at Suttle
    Apr 2000 - Jun 2001 · 1 yr 3 mos

    Electrical supplies Supervision responsibilities for 2nd shift employees