Charleston, South Carolina, United States
Customer Success Leader with experience growing strategic and enterprise accounts across AI, SaaS, e-commerce, identity, and enterprise technology. Most of my career has been spent in scaling environments where companies are building or maturing customer success functions. I tend to thrive in high-change organizations because I enjoy creating structure, improving customer outcomes, and helping teams operationalize retention and expansion strategies during periods of growth. I’ve managed enterprise portfolios up to $10M+ ARR, consistently delivering high-90s to 100% GRR by accelerating product adoption and tying platform capabilities to revenue, conversion, and operational efficiency. Across AI-driven search, revenue intelligence, ERP/EDI, and identity platforms, I partner with VP and C-level stakeholders across RevOps, Product, and Engineering to align on business objectives, mitigate risk, and identify expansion opportunities. Core strengths include: • Revenue Operations Alignment • Product Adoption & Value Realization • Retention, Renewals & Expansion • Forecasting & Risk Management I thrive in environments where customer success operates as a revenue engine—not just a support function.
Managed a multi-million dollar ARR enterprise portfolio and delivered 100% GRR within the managed book over the period Influenced retention, renewal readiness, and expansion strategy for AI-powered search and discovery customers Translated product performance into business outcomes including conversion rate, revenue per session, and engagement metrics Partnered with executive stakeholders to optimize search relevance, experimentation, and merchandising strategies tied to revenue impact
Managed 30 enterprise accounts across ERP, EDI, and supply chain integrations Owned full lifecycle customer success including onboarding, adoption, renewal readiness, and expansion planning Reduced time-to-value through structured onboarding frameworks and cross-functional execution with internal teams Supported enterprise customers through complex integration and digital transformation initiatives
Managed $10M+ ARR enterprise portfolio across revenue intelligence and forecasting platform Led executive business reviews focused on forecasting accuracy, pipeline visibility, and revenue predictability Identified expansion opportunities tied to RevOps maturity, forecasting discipline, and platform adoption Partnered with Sales, RevOps, and Finance leaders to drive alignment on revenue operations strategy
Delivered enterprise IAM solutions aligned to strategic business objectives, driving measurable gains in efficiency, adoption, and operational effectiveness Built and maintained strong executive-level relationships, positioning the organization as a trusted partner and supporting long-term, sustainable customer growth Guided customers in leveraging identity and access solutions to achieve meaningful business outcomes and long-term value realization
Championed digital commerce initiatives that aligned client strategies with measurable business outcomes, driving growth, retention, and ROI Led client programs that improved long-term performance and strengthened customer loyalty through data-driven optimization and execution Positioned the organization as a trusted strategic partner by consistently delivering value tied to client business objectives