Englewood, Colorado, United States
I bring 20 years of expertise in operations, compliance, and customer service, with a proven track record of streamlining processes, driving efficiency, and fostering collaborative work environments. I have managed all facets of daily office operations-from scheduling and technical support to pricing updates and HR functions-while ensuring strict adherence to industry safety and compliance standards. Known for a proactive, detail-driven approach, I excel in strategic planning, project management, and account oversight, delivering seamless execution of operational goals. I thrive in dynamic settings where I can enhance workflows, strengthen teams, and contribute to organizational growth and success.
Processed and reconciled Accounts Payable and Accounts Receivable, maintaining accuracy and adherence to deadlines Managed office operations, including supplies, vendor coordination, and administrative processes Maintained and optimized calendar management for leadership and teams, improving scheduling efficiency Provided exceptional customer service, addressing concerns and building positive relationships
Performed retail store remodeling and décor installations in accordance with client specifications and timelines. Installed graphics, signage, and fixtures with precision to ensure brand consistency and visual appeal. Operated forklifts and other equipment safely and efficiently to support project setup and teardown. Managed on-site cleanup, organization, and compliance with safety standards. Conducted inventory tracking and ensured accurate logistics coordination for materials and equipment. Traveled frequently to multiple retail locations across regions to support large-scale remodel projects.
Managed hiring, onboarding, and training for 30 staff, enhancing team efficiency and cohesion. Oversaw waste and recycling operations, driving process improvements and cost savings. Handled P&L reviews and AP/AR tasks, ensuring financial accuracy and accountability. Directed inventory control from procurement to sales, optimizing resource allocation. Supervised office and equipment management, maintaining operational continuity. Streamlined recycling processes, achieving substantial improvements in material recovery rates and enhancing overall operational efficiency. Implemented new inventory management techniques, optimizing resource allocation and streamlining procurement processes.
Led installation teams to execute projects on schedule, resulting in enhanced client satisfaction and repeat business. Developed training materials for new installers, improving onboarding efficiency and ensuring consistent quality across all installations. Coordinated with project managers and clients to align expectations, fostering strong relationships and minimizing project delays. Maintained comprehensive project logs, enabling accurate tracking of milestones and improving accountability among team members. Provided mentorship to junior installers, promoting a culture of learning and teamwork that contributed to higher retention rates.
Managed collections processes to recover outstanding debts, achieving substantial improvements in cash flow and reducing delinquency rates. Engaged with clients to negotiate payment plans, fostering positive relationships and increasing successful collections on overdue accounts. Provided exceptional client service, promoting trust and rapport that facilitated smoother negotiations and payment agreements.