Erica Volini

Chief Customer Officer, MongoDB

Scottsdale, Arizona, United States

About

Throughout my career, the common thread has been a deep passion for people, culture, and change. Whether in the realms of technology or consulting, my focus has always been on transformation—bold, complex, high-impact change. The bigger the shift, the better. The greater the risk, the more meaningful the reward. I’ve had the privilege of working for two world-class organizations—Deloitte Consulting and ServiceNow. Both are powerful brands, but at each, I built something uniquely my own, recognized externally and valued deeply within. At Deloitte, I played a key role in building a globally recognized $2B Human Capital practice, helping shape the firm’s leadership in the Future of Work. Over two decades, I held multiple leadership positions, including serving on the Advisory Board and Executive Management Committee. At ServiceNow, I led the transformation of the partner ecosystem as Chief Partner Officer, and later served as Executive Vice President of Industries, Partners & Go-to-Market, where I helped redefine how the company engaged across its ecosystem. Along the way, I’ve been honored externally as well—recognized as one of CRN’s Top 50 Channel Chiefs and on HR Tech’s Top 100 HR Tech Influencers list. But no matter the title, I’ve always taken pride in showing up fully, leading with purpose, and delivering real impact. I believe the real winners in today’s AI-driven world will be those who unlock human potential through the power of work. I’m both a student and teacher of human potential, and I believe helping individuals thrive is the key to achieving lasting business transformation. That’s the environment where I perform best—and where I bring the most value. And of course, work is only meaningful when it aligns with your deeper purpose. I discovered mine six years ago when I became a mom for the first time. Two years later, I welcomed a second little guy—and today, I’m a proud mom of two, wife, and daughter, always striving to lead with heart in every aspect of life.

Experience

  • Chief Customer Officer at MongoDB
    Mar 2026 - Present · 4 mos

    In the Chief Customer Officer role, I am responsible for ensuring that every MongoDB customer has the specialized expertise needed to adopt, scale and win on MongoDB. I lead our unified customer journey, bringing our technical services, customer success and partner ecosystem into a single organization.

  • ServiceNow (Scottsdale, Arizona, United States)
    • EVP, Worldwide Industries, Partners & Go To Market
      Jan 2025 - May 2025 · 5 mos

    • Senior Vice President, Global Partnerships
      Jan 2023 - Jan 2025 · 2 yrs 1 mo

      Responsible for global partnerships at ServiceNow.

    • Senior Vice President, Global Alliances & Partner Ecosystem GTM Operations
      Aug 2021 - Jan 2023 · 1 yr 6 mos

      Responsible for the strategy, design, and development of ACE (Alliance & Channel Ecosystems) go-to-market strategy to help expand the role of the partner ecosystem in ServiceNow's growth.

  • HR Advisory Council Member at Betterworks
    Sep 2021 - Jan 2025 · 3 yrs 5 mos

  • Deloitte Consulting (Full-time · 23 yrs 1 mo)
    • Principal & Global Human Capital Leader
      Jun 2019 - Aug 2021 · 2 yrs 3 mos

      Led Deloitte's Global Human Capital practice - a $2B business with 12,000 employees around the world.

    • Principal & Chief Commercial Officer, ServiceNow
      Jun 2020 - Jul 2021 · 1 yr 2 mos

      Responsible for Deloitte's 360 degree relationship with ServiceNow.

    • Principal & US Human Capital Leader
      Jun 2016 - May 2019 · 3 yrs

      Led Deloitte's US Human Capital practice.