Los Angeles, California, United States
Customer Success / Operations Manager with a passion for customer satisfaction and a history of success in implementation, including: ● Developing training programs and instructing both customers and employees on use of software. ● Taking ownership of onboarding process and liaising with other departments to ensure successful deployment. ● Implementing solutions to increase departmental efficiency with an eye towards scalability.
Chili Piper is the first all-in-one Demand Conversion Platform, helping you convert more inbound and outbound leads into qualified sales pipeline. It streamlines the handoff process in every inbound and outbound channel, consolidating many of the point solutions you use today. Form Routing, Chat, Lead Distribution, and Scheduling can now live in one platform with shared teams, routing rules, and reporting. That means easier maintenance and a much more complete picture of how you’re converting leads across the funnel. And the results speak for themselves. Teams are doubling their conversion rates, increasing show rates to 90%+, and saving 20+ hours per week distributing leads. Learn more at chilipiper.com We’re on a journey to build the best company to work for and to work with while trying to make the world a better place. Our team is distributed around more than 160 cities and 35 countries around the world. Join the movement!
Chili Piper is the first all-in-one Demand Conversion Platform, helping you convert more inbound and outbound leads into qualified sales pipeline. It streamlines the handoff process in every inbound and outbound channel, consolidating many of the point solutions you use today. Form Routing, Chat, Lead Distribution, and Scheduling can now live in one platform with shared teams, routing rules, and reporting. That means easier maintenance and a much more complete picture of how you’re converting leads across the funnel. And the results speak for themselves. Teams are doubling their conversion rates, increasing show rates to 90%+, and saving 20+ hours per week distributing leads. Learn more at chilipiper.com We’re on a journey to build the best company to work for and to work with while trying to make the world a better place. Our team is distributed around more than 160 cities and 35 countries around the world. Join the movement!
- Managed daily operations of Veezi, a cloud-based SaaS Point-Of-Sale software for movie theaters. - Oversaw new theater implementation, managing data-migration, API connections and third-party integrations. - Delivered on key corporate target KPIs, including adding at least 100 new sites per year. - Identified customer pain points and make business case to development team for improvements to software. - Utilized SQL to make adjustments on account configurations as well as to organize company data for reports. - Coordinated and facilitated with vendor partners, maintaining timeline for deliverables across companies. - Developed onboarding timelines for multi-site customers, ensuring a seamless transition at all locations. - Efficiently and effectively dispensed resources to support the 650 North American theaters using Veezi. - Represented Veezi at internal meetings of VES leadership, as well as at Customer Conferences.
- Onboarded new clients and trained them on Veezi POS software, working both remotely and traveling on-site. - Developed and managed timeline for clients going live, owning the launch date for over 100 theaters. - Optimized client experience by identifying and addressing challenges to seamless integration.
- Managed Los Angeles operations for major NY-based casting office, working on film projects such as Room and TV shows Bull and Divorce. - Maintained database of actors considered for each project, folding all project databases together for ease of implementation on future projects. -Ran auditions, giving notes and recommendations to directors/producers. Spearhead talent searches, identifying places to find potential unknowns.