Litchfield, New Hampshire, United States
Senior Business Operations Manager - Data Mapping SME - Project Management - Lean
• Overseeing global analyst teams responsible for 15+ unique investment accounting systems and automated data flow • Accountable for the ongoing remote training initiatives for international business teams • Collaborate with business owners and cross-functional teams to maintain client relationships, translate business needs, and provide solutions to client business requirements • Advisor to client teams as subject matter expert on operational policy, procedures, and data system mapping • Analysis of business data to reveal trends, opportunities and risks, and monitor process deployment success • Proactively created a database cataloging system exceptions, and resolutions, exceeding Global Risk initiatives • Spearheading the creation and implementation of procedures and best practices for operations processing • Responsible for ensuring consistent interpretation and application of procedures across global teams
• Responsible for local analyst team and daily processes within work group. Lead the creation and application of procedures and process improvement for local and remote business teams. • Created procedural documents to improve efficiency in relation to system data flow rules and exception processing. • Collaborates with cross-functional business and IT teams to recommend and implement technology enhancements. • Team lead for client onboarding conversions.
• Extensive knowledge of trade applications in relation to security database within proprietary and Citrix platforms. • Maintained and tracked the automation distribution failure exceptions within Citrix. • Lead on-site training of the new IMS Security Add team in Krakow, Poland. Process Improvement Successes • Reduced asset change workload for primary production client by 90% between Dec 2015 (860) and Feb 2016 (85). • Total reduction of system rule creation for all clients by 49.5% from Jun 2016 (5252) to Feb 2017 (2498).