Herriman, Utah, United States
Senior HR leader with 20 years of progressive experience leading people strategy across manufacturing, call center, and technology environments. Proven track record driving measurable cost savings, headcount optimization, and operational efficiency at scale. Deep expertise in employee relations, full-cycle talent management, labor law compliance, HRIS implementation, Labor Cost Optimization, and multi-site HR leadership.
HR Leader for US Operations Team+China | 4 facilities + 100 remote staff | 900+ total employees | 4 direct reports Cost & Workforce Optimization - Utilized flexible staffing model to ramp up Provo facility, minimizing paid downtime during new equipment installation. - Implemented new lunch policy resulting in $180K annual cost savings. - Negotiated improved terms with staffing agency, delivering $150K in annual cost savings. - Implemented sick time policy change resulting in a 2% decrease in unplanned time off during peak season, driving a 5% improvement in on-time delivery and a cost savings of 200k+. Operations & People Strategy - Implemented 2 HRIS platforms (Paylocity & UKG), managing data integrity, system integrations, and cross-functional adoption across all sites. - Led People workstream for the sunsetting of 2 facilities, mitigating risk, minimizing cost, maintaining static attrition, and improving overall morale by 6%. - Maintained team engagement above 3.5 and reduced attrition while navigating simultaneous leadership turnover, plant closure announcements, payroll disruptions, and system integration issues. - Expanded HR scope from Manufacturing to Procurement, Fulfillment, Quality, and international support for the China team.
Led all people initiatives across 12 North America Manufacturing plants, consisting of 1,200 employees and 7 direct reports. Cost & Workforce Optimization ▪ Conducted time studies, headcount analysis, and optimized staffing across facilities, reducing headcount by 85 associates and delivering $3M+ in annualized cost savings. ▪ Redesigned staffing strategy to flex headcount with seasonal demand via temporary workforce, eliminating excess MTO and driving a 3% reduction in regrettable turnover. ▪ Implemented Overtime Policy resulting in annual cost savings of 600k ▪ Audited Mexico employment practices and severance payouts resulting in a 3 month savings of 80k Operations & Policy ▪ Revamped onboarding program to improve Day 1 experience and reduce early-tenure attrition, incorporating role-specific training tracks. ▪ Reinstated and enforced attendance policy with a 6% reduction in unplanned absenteeism resulting in 100k+ annualized cost savings ▪ Implemented PPE policy to reduce workplace injuries and ensure regulatory compliance.
Sr. HR & Training Manager for two manufacturing plants in Utah & Kentucky consisting of 1500 employees, while managing 11 direct reports (5 HRBPs, 3 recruiters, and 3 trainers) Cost Savings & Operational Impact ▪ Designed and implemented a flexible workforce staffing model that eliminated 45 redundant hourly positions, generating $2M in annual cost savings. ▪ Partnered with Quality Department to revise processes, achieving a 75% reduction in product holds and a 5% decrease in annual turnover. ▪ Collaborated with Sr. Leadership to restructure attendance policy, resulting in a 3% decrease in unplanned absenteeism, or roughly 700k annualized cost savings. People Strategy & Talent Development ▪ Served on M&A integration team during Sun Products-to-Henkel acquisition, leading employee transition across benefits, systems, culture, and policies for 1,500+ employees. ▪ Designed and launched comprehensive new-hire onboarding program including org overviews, 30-60-90 plans, manager assimilation guides, and structured development programs. ▪ Led enterprise-wide Frontline Leadership Training overhaul and rollout across 4 North American laundry facilities. ▪ Spearheaded Process & Policy Standardization across all 4 NA Laundry Facilities to ensure EEO compliance and operational consistency.
Sr. HR Manager for 2 contact centers consisting of 1,200+ employees, while managing 4 direct reports. Employee Relations: - Partnered with leadership to ensure employees were prepared for acquisition while minimizing turnover. - Analyzed previous benefit plans for cost effectiveness and impact on employee engagement, then partnered with site director to develop an implementation plan. - Teamed with department leaders to drive talent agendas through thoughtful assessment and selection of employees for people development and succession planning. - Coached managers, supervisors, and employees regarding employee relations such as career advancement, performance management, disciplinary actions, and conflict resolution. - Developed and conducted compliance and employee training materials, i.e., interviewing skills, diversity, harassment, STD/LTD/FMLA/WC process, etc. Policy/Process Improvement: - Directly contributed to business performance through strategic consulting on people strategies, organizational effectiveness, and other human capital or business initiatives. - Change agent to the business by designing processes and tactics that prepared the organization for continuous transitions, modifications, and transformations. - Collaborated with local and national Sr. Leadership on initiatives involving enterprise-wide organizational diagnosis and redesign, continuous improvement strategies, and policy changes.
HR Business Partner for a cloud-based tech software company that increased from 50-450 employees while there. ▪ Managed M&A integration for acquired company employees, ensuring seamless transition across benefits, policies, and culture. ▪ Led HRIS implementation and company-wide adoption training for HR team and business leaders. ▪ Headed enterprise-wide compensation analysis to ensure pay equity and market competitiveness during rapid scale. ▪ Designed and launched expanded employee benefits including student loan repayment, enhanced parental leave, and employee hardship policy. ▪ Spearheaded DEI initiatives including ERG formation, monthly ERG leadership meetings, and programming for local and remote employees.