Ho Chi Minh City, Vietnam
Having journeyed across five continents — from being born in Asia, studying in Australia, America, and Europe, to volunteering to save rhinos in Africa — I proudly consider myself a global citizen. These experiences have shaped me into an adaptable and collaborative individual. I thrive in multicultural environments and build strong, meaningful relationships with people from diverse backgrounds. Travel has helped me grow both personally and professionally, revealing values I might not have discovered otherwise. I deeply believe that who I am today is the result of the people I've met and learned from — which is why nurturing connections is at the heart of how I work and live. Professionally, each chapter of my career has played a key role in shaping my mindset and work ethic. At Deloitte Consulting in the U.S., I learned how to think strategically and navigate complex business problems with structure and rigor. My time at Shopee Vietnam taught me how to move fast, wear multiple hats, and deliver under pressure in a dynamic tech environment. At Shopee Express Brazil, I learned how to lead across cultures, work cross-functionally, and adapt in a completely new market and language. These roles not only refined my analytical and communication skills but also deepened my ability to collaborate with global teams and remain resilient in the face of ambiguity. Together, these experiences have grounded me in both adaptability and empathy — two traits that define how I approach challenges and contribute to any team I’m part of.
● Led the Net Zero Challenge, a global climate tech competition attracting 700+ applications from 60+ countries, identifying high-potential startups to pilot and scale solutions in Vietnam. ● Spearheaded founder sourcing and deal flow initiatives for the investment pipeline through curated coffee chats, ecosystem events, and partnerships with accelerators, incubators, and innovation hubs. ● Developed strategic partnerships with ecosystem stakeholders (investors, corporates, universities, and startup organizations) to expand cross-border collaboration and startup access. ● Mentored and supported early-stage startups on strategy, fundraising readiness, and market entry, while connecting founders with investors, corporate partners, and mentors to accelerate growth.
• Led a team of 10 members to manage operation for 100+ suppliers, ensured suppliers’ satisfaction for Shopee fulfillment services including inbound, inventory, order fulfillment and buyer experience. Branded clients: P&G, Unilever, L’Oreal, Samsung, Apple, etc. • Provided comprehensive training and career coaching to 10 team members, identifying career paths that aligned with their goals and personalities. Supported team members with direction and skills development, offering opportunities for exploration and growth • Successfully built 3 team members from Associate to Senior Associate by empowering them to lead their own teams and face new challenges, achieving remarkable improvements in supplier satisfaction (15%) and warehouse productivity (30%).
Rotational program with 4 rotations including 2 rotations at Shopee Express Vietnam, 1 rotation at Business Development (FMCG Category) and 1 rotation at Shopee Express Brazil • Managed 3 Auto Sorting Machine projects (as project manager role), from bidding process, designing operation layout, installing, to commissioning in Vietnam and Brazil. The machines have combined capacity of 140,000 parcels per hour and help increase the productivity and cut the labor cost by 33% • Supported sorting centers’ operation during lockdown, managed a sorting center in Ho Chi Minh City with capacity of 20,000 orders daily, and constructed contingency plans in case a sorting center got shut down • Provided training to 10+ warehouse supervisors, enhancing their understanding of e-commerce business, supply chain, and logistics, which motivated them by clarifying the company’s direction and their career paths • Advise local Brazilian Operation team on best practices in 3PL industry and improve their current processes: first-mile pickup process (cutting pickup cost by 25%), lost control process (reducing lost rate by 60%), manual sorting process (increasing labor sorting productivity by 20%)
SAP Ariba Hypercare Support project November 2019 – July 2020 • Led a team of 43 people, including Indian and Latin American resources, to support go-live for SAP Ariba system, and assist 50+ users in using the new system • Held weekly training sessions for 40+ resources to learn about invoicing solution in order to resolve 50,000+ aging invoices that were worth more than 200 million dollars, helping client maintain good relationships with 500+ suppliers • Collaborated with a team of 15 people to write a proposal that is worth $500,000 for Deloitte on implementing Supply Chain Solution, including Supply Chain Control Tower, Spend Analysist and Supplier Risk Management SAP Extended Warehouse Management (EWM) project August 2019 – October 2019 • Successfully implemented SAP EWM system for a client which helped increase efficiency and profit by replacing 7 warehouse management systems with a centralized warehouse management system • Performed basic configuration for inventory migration from Legacy System to S/4 HANA, equating to $200,000 amount of stock across 5 facilities to ensure business continuity • Created and presented cutover dashboard using Tableau to track cutover tasks. The dashboard was used project-wide by over 1,500 resources for Mock and Production Cutover
- Designed student recruitment programs for the supply chain major to assist the students with majors decision - Assisted the faculty of the Center for Supply Chain Innovation by completing assigned tasks and working on data analysis to support different researches, including traceability and digital supply chain transformation
- Collaborated with seventeen staff members to develop and conduct programs on diversity, chemical abuse, personal development, relationships, security, and academic performance - Supervised twenty-seven residents and assisted them to achieve academic success and positive experience at TCU, especially first year students - Built a friendly environment to foster close relationships with and among residents through intentional programs and one-on- one interactions
- Spearheaded a team of six members to organize weekly events on campus to build a sense of community for TCU students with happiness and random acts of kindness, meanwhile build the friendship, trust and teamwork among each other - Managed a budget of $1,500 for each event and effectively handle the logistics to keep track of inventory - Designed the most effective operation for each event so that it can run smoothly and satisfy the students, when they can enjoy the event but do not need to stand in the line to wait for too long