Eric Mack

Support Specialist at SWK Technologies, Inc.

Colona, Illinois, United States

About

Bachelor of Arts Degree in General Education from Western Illinois University, focused on English, writing, editing, and various computer sciences. I have a wide variety of skills and capabilities, with my strongest skills being my writing, editing, and proficiency with a wide variety of computer applications and software. I have experience in, software training, documentation, support, marketing, customer service, and video creation/editing professionally

Experience

  • Support Specialist at SWK Technologies, Inc.
    Mar 2021 - Present · 5 yrs 5 mos

  • Documentation and Training Specialist at EBE Technologies
    Mar 2020 - Jan 2021 · 11 mos

    Writes and Designs documentation and user guides for logistics software, and Trains users to use said software. Assists in Marketing and Social Media efforts. Creates and Edits video and audio for training videos, webinars, etc.

  • Customer Experience Agent at MidAmerican Energy Company
    Oct 2019 - Mar 2020 · 6 mos

  • Assitant Produce Manager at jewel-osco
    Dec 2011 - Oct 2019 · 7 yrs 11 mos

    Managing other employees, running a department, which includes making management level decisions and ordering product.

  • Contributing games writer at Gorilla Film Magazine
    Feb 2011 - 2013 · 2 yrs

    I wrote weekly game reviews for Gorilla Film Magazine, with a focus on free and indie games. I also occasionally wrote news pieces regarding free and indie games. I was featured in two print versions magazine, as well.