Seattle, Washington, United States
Fifteen-plus years experience as a project manager and analyst (data, quality assurance, and business process). Software: Smartsheet, Asana, Wrike, Tableau (BI), SQL, Microsoft Office Suite (Word, Power BI, Excel (Macro development), Visio, Teams), Docusign, Salesforce, Workday, Slack, Scheduling Software (Workforce, Sabre, CrewTrac, ProviderScience), et al. Data analytics, data visualization, data modeling, business analytics, quality assurance, iterative process improvement, scheduling solutions.
● Managed planning, budgeting, execution, risk management, and reporting of medium to large scale corporate projects across 100+ buildings in Seattle and Bellevue, WA ● Oversaw tech, furniture, construction, electrical, and event deployment projects for groups of 10 - 1,000 employees ● Managed multiple projects of varying scale and scope while ensuring compliance with KPIs, and timely resolution of requests (SLAs) ● Automated the process for creating warehouse work orders and improved process efficiency by up to 50%
● Managed pharmacy operations, payroll, and scheduling for 67 locations ● Improved scheduling accuracy and efficiency 95% by automating the process for pharmacist schedule requests ● Ran continuous process optimizations, including monthly updates to our scheduling software (ProviderScience)
● Led multiple process improvement initiatives, including an overhaul of our Quality Assurance program resulting in a 37% improvement to our net promoter score (NPS) and a 20% decrease in our department’s employee attrition rate ● Managed recruiting, hiring, onboarding, training, event coordination, quality assurance, and process improvement ● Successfully managed and continuously improved performance of a team of (15-20) employees plus (1) team lead
Crew Scheduler - Scheduled pilot and FA crew closely following all CBA and FARs rules, coordinated both crew and staff schedules to ensure operational efficiency and quickly resolved any scheduling conflicts. I also had the following positions while working for Frontier: Staffing Coordinator, Ticketing Agent, and Customer Relations Specialist.
Corporate Trainer - Trained 10 - 15 new hires per store opening. Duties included classroom and practical training, curriculum development, and ensuring new employee success. As a head waiter in my home store, I ensured accurate daily financial sales reporting, weekly invoice management, monthly inventory, and bi-weekly scheduling.