Alhambra, California, United States
Reliable Logistics Manager with 31 years of experience. Successful at operating in a high volume fast paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication skills and collaboration abilities.
Directed day-to-day e-commerce operations, coordinating the shipment of 1,500+ daily online orders within 24-hour turnaround times. Trained and supervised staff in optimized packaging and shipping methods, increasing order accuracy and on-time delivery. Managed inventory levels, order fulfillment, and LTL shipping for large home decor items to retail vendors nationwide. Resolved customer inquiries and complaints to ensure consistent satisfaction and service quality.
Supervised and coordinated daily warehouse operations, ensuring staff and resources were aligned to meet productivity goals. Identified underperforming areas and implemented process improvements, increasing production by 15%. Trained and developed staff to enhance accuracy, quality, and overall operational performance. Analyzed operational metrics to identify opportunities for improvement and exceed departmental KPIs.
Led teams of up to 50 associates across Shipping, Packing, and Case Pack departments. Oversaw inbound and outbound operations using clamp, sit-down, and pallet rider equipment. Implemented new performance strategies and workflows, increasing productivity by 11.3%. Managed 3PL and e-commerce operations using multiple WMS systems, ensuring order accuracy and cost efficiency. Coached and developed associates on safety procedures, warehouse systems, and work methods. Directed the rollout of the Road Runner e-commerce department and appliance brand fulfillment.