Charlotte, North Carolina, United States
Physical Security and Loss Prevention Executive with 12+ years of experience leading cross-functional teams, optimizing security operations, and enhancing organizational resilience. How I Lead Teams • Directed a 121-member team encompassing Contract Security Officers, Coordinators, Robotics Specialists, and Credentialing personnel to safeguard assets, employees, and facilities. • Mentored and developed Senior Analysts and Coordinators II, cultivating leadership capability, accountability, and continuous improvement across geographically dispersed teams. • Led the Critical Incident Response Team (CIRT), coordinating enterprise-wide responses to crises, threats, and emergencies while ensuring business continuity and minimizing disruptions. My Strategic Contributions • Executed an enterprise-wide physical security strategy for rapid, coordinated responses to incidents and events while aligning with business priorities and risk management framework. • Partnered cross-functionally with Crisis Management, Corporate Workplace, Executive Protection, and IT teams to successfully design and implement integrated security solutions. • Developed and implemented strategic plans, SOPs, and performance metrics that enhanced operational efficiency, intelligence accuracy, and value delivery across GSOC functions. Performance Metrics Introduced • Introduced performance metrics and tools to evaluate incident response effectiveness, resulting in improved response times, reduced operational risk, and heightened situational awareness. • Oversaw credentialing operations and access control systems, optimizing workflows, compliance, and user experience through data-driven process improvements and automation. • Monitored global risks and emerging threats that impacted business, ensuring continuous functionality of all GSOC systems, including hardware, software, and communication networks.
- Directed all operations of Ally’s Security Operations Center (SOC), leading a high-performing team of analysts in delivering proactive threat monitoring, actionable intelligence, and real-time communications to safeguard enterprise assets and personnel. - Led the Critical Incident Response Team (CIRT), orchestrating enterprise-wide responses to crises, cyber threats, and emergencies, ensuring business continuity, minimizing operational disruptions, and enhancing organizational resilience. - Monitored global risks and emerging threats, analyzing trends to proactively protect business operations and ensuring uninterrupted functionality of all GSOC systems, including hardware, software, and secure communication networks. - Developed and implemented strategic plans, SOPs, and performance metrics, optimizing operational efficiency, improving intelligence accuracy, and enhancing value delivery across all GSOC functions. - Designed and executed preventive maintenance programs for SOC hardware and software systems, enabling early issue detection, reducing downtime, and supporting ongoing technology modernization initiatives. - Researched, evaluated, and integrated emerging security technologies and system upgrades, strengthening automation, incident response capabilities, and real-time situational awareness across the enterprise. - Oversaw compliance, certifications, and inspections, maintaining full accountability for regulatory and industry standards, mitigating risk, and ensuring audit readiness. - Administered the corporate credentialing program, managing secure and efficient issuance of access credentials for all associates while maintaining compliance with security standards. - Directed the Robotics Security Program, overseeing the deployment, performance, and optimization of robotic patrol units across strategic locations to enhance physical security coverage and operational efficiency.
- Directed the Loss Prevention organization for the Supply Chain division, implementing comprehensive programs and controls that reduced shrink, strengthened asset protection performance, and safeguarded company resources. - Analyzed operational and financial reports to identify loss trends, process gaps, and root causes, developing and executing strategic improvements that measurably decreased distribution shrink and operational risk. - Led safety and risk reduction initiatives, including targeted workers’ compensation programs, enhanced employee training, and proactive mitigation measures, fostering a culture of accountability and workplace safety. - Supervised physical security operations across all non-retail facilities—including corporate offices, distribution centers, and the company aircraft hangar—ensuring robust asset protection and incident response readiness. - Developed and managed G&A budgets for Loss Prevention, physical security systems, and contract security operations, aligning resources with business priorities while optimizing ROI and operational efficiency. - Created and maintained an internal audit program for the Supply Chain division, ensuring compliance with Sarbanes-Oxley (SOX) requirements and other internal control regulatory standards. - Partnered with leadership to enhance safety and security awareness, delivering targeted training, expert consultation, and corrective action strategies that improved emergency preparedness and organizational resilience. - Collaborated with Loss Prevention leaders to secure the end-to-end delivery process between distribution centers and stores, maintaining shipment integrity, investigating shortages, and reducing risk exposure. - Built and managed vendor partnerships supporting Loss Prevention and security initiatives—including contract security, fire protection, and life safety services—ensuring quality performance, cost efficiency, and alignment with organizational goals.
- Directed the Loss Prevention organization for the Supply Chain division, implementing comprehensive programs and controls that reduced shrink, strengthened asset protection performance, and safeguarded company resources. - Analyzed operational and financial reports to identify loss trends, process gaps, and root causes, developing and executing strategic improvements that measurably decreased distribution shrink and operational risk. - Led safety and risk reduction initiatives, including targeted workers’ compensation programs, enhanced employee training, and proactive mitigation measures, fostering a culture of accountability and workplace safety. - Supervised physical security operations across all non-retail facilities—including corporate offices, distribution centers, and the company aircraft hangar—ensuring robust asset protection and incident response readiness. - Developed and managed G&A budgets for Loss Prevention, physical security systems, and contract security operations, aligning resources with business priorities while optimizing ROI and operational efficiency. - Created and maintained an internal audit program for the Supply Chain division, ensuring compliance with Sarbanes-Oxley (SOX) requirements and other internal control regulatory standards. - Partnered with leadership to enhance safety and security awareness, delivering targeted training, expert consultation, and corrective action strategies that improved emergency preparedness and organizational resilience. - Collaborated with Loss Prevention leaders to secure the end-to-end delivery process between distribution centers and stores, maintaining shipment integrity, investigating shortages, and reducing risk exposure. - Built and managed vendor partnerships supporting Loss Prevention and security initiatives—including contract security, fire protection, and life safety services—ensuring quality performance, cost efficiency, and alignment with organizational goals.
- Directed a 121-member team of Contract Security Officers, Coordinators, Robotics Specialists, and Credentialing personnel, safeguarding company assets, employees, and facilities across multiple locations. - Executed an enterprise-wide physical security strategy, enabling rapid and coordinated responses to incidents and events while aligning initiatives with business priorities and risk management frameworks. - Partnered cross-functionally with Crisis Management, Corporate Workplace, Executive Protection, and IT teams to design and implement integrated security solutions that enhanced operational effectiveness. - Oversaw credentialing operations and access control systems, optimizing workflows, compliance, and user experience through data-driven process improvements and automation. - Mentored and developed Senior Analysts and Coordinators II, cultivating leadership capability, accountability, and continuous improvement across geographically dispersed teams. - Served as a key advisor to the Senior Director of Physical Security, providing strategic insights, reporting, and recommendations that informed policy, resource allocation, and security planning. - Introduced performance metrics and evaluation tools to measure incident response effectiveness, resulting in improved response times, reduced operational risk, and heightened situational awareness that strengthened organizational resilience and business continuity.