Terre Haute, Indiana, United States
I've spent 15+ years leading IT organizations through the hard work of digital transformation — replacing legacy platforms, consolidating infrastructure, and building systems that a business can actually grow on. My career spans telecommunications, behavioral health, and global media, and the common thread is taking complex, outdated environments and turning them into something modern, reliable, and scalable. At Smithville Communications, I lead a 14-person cross-functional team responsible for ERP, CRM, data architecture, and infrastructure supporting 20,000+ customers. A company-wide transformation effort reduced operating costs by 25% and consolidated three data centers into two. We modernized platforms, automated data workflows, and adopted Salesforce Communications Cloud — work that improved how the company serves its customers and positioned it for growth. Before that, I managed IT for a behavioral health organization with a $2M budget and HIPAA compliance requirements, where I drove 90% infrastructure virtualization, stood up a telemedicine platform, and migrated the enterprise to Office 365. At Sony DADC, I supported 300+ servers and global supply chain systems, which gave me a perspective on enterprise-scale operations that still shapes how I think about architecture and resilience. I report to executive leadership and present quarterly to our Board of Directors on IT performance, risk, and strategic progress. I believe technology leaders should contribute to business strategy, not just execute it. Core Strengths: ✔ Digital Transformation & Enterprise Modernization ✔ Executive IT Strategy & Board-Level Reporting ✔ Enterprise Applications — Salesforce, ERP, CRM, OSS/BSS ✔ Cloud & Infrastructure Strategy ✔ Data Governance, Classification & Analytics ✔ P&L Stewardship, Cost Optimization & Revenue Enablement ✔ Business Continuity & Disaster Recovery ✔ Compliance — SOC2 · CCPA · HIPAA ✔ Vendor & Contract Negotiation Always open to connecting with executives navigating technology transformation.
As a senior leader, I provide enterprise-wide oversight across Corporate IT and Information Systems, aligning technology strategy with business objectives for 20,000+ customers. I lead a 14-member cross-functional team spanning Systems Engineering, Applications Administration, Data Architecture, Business Analysis, Salesforce Administration, and Help Desk. I partner with executives, business stakeholders, and external partners to ensure alignment and successful delivery of strategic initiatives. Key Highlights: – Directed enterprise-wide digital transformation, reducing operating costs by 25% and enabling scalable new services. – Present quarterly IT and transformation updates to the Board, ensuring transparency of ROI, risk posture, and technology investments. – Consolidated three data centers into two, lowering costs by 40% while strengthening resiliency and scalability. – Championed adoption of Salesforce Communications Cloud, streamlining customer engagement and field operations to accelerate service delivery and improve satisfaction. – Partnered with the InfoSec Director to ensure compliance with internal and external audits, reinforcing regulatory confidence and customer trust.
Directed IT operations, infrastructure, and enterprise support services to deliver reliable, scalable systems aligned with organizational needs. Managed a team of seven professionals, balancing cost efficiency, resilience, and service quality. Partnered with business leaders to ensure IT investments supported growth, continuity, and operational priorities. Key Highlights: – Designed and implemented a disaster recovery solution, achieving a 15-minute RPO and 1-hour RTO to protect critical systems and business functions. – Realized 48% cost savings in hardware support by advancing virtualization and optimizing server architecture. – Improved operational reliability by modernizing infrastructure and strengthening IT processes. – Collaborated with leadership to ensure technology strategy supported enterprise objectives and improved organizational resilience.
Directed IT operations and budgets of $1.7M–$2M, aligning infrastructure and applications with organizational priorities while ensuring HIPAA compliance in partnership with the InfoSec function. Managed a team of seven delivering reliable, secure, and modernized IT services to support clinical and business operations. Key Highlights: – Achieved 90% virtualization of infrastructure, driving major cost savings and greater agility. – Migrated enterprise collaboration systems to an Office 365 hybrid environment, improving productivity and reducing maintenance overhead. – Introduced structured change management processes, improving project delivery timelines and reducing resource strain. – Negotiated Microsoft enterprise licensing, delivering 28% cost savings and stronger vendor terms.
Delivered systems administration and enterprise IT support within a global Fortune 500 media manufacturing and distribution company. Ensured infrastructure reliability, operational efficiency, and secure systems supporting large-scale production and business operations. Key Highlights: – Supported enterprise IT infrastructure serving 10,000+ employees across global sites. – Administered systems and user accounts, ensuring security, uptime, and continuity. – Partnered with IT and engineering teams to improve enterprise service delivery. – Expanded enterprise-scale experience in infrastructure and global IT operations.
Supervised IT staff and daily operations to deliver reliable infrastructure, end-user support, and secure systems performance across a multi-site healthcare organization. Ensured alignment of IT services with clinical and business needs while supporting HIPAA requirements. Key Highlights: – Directed daily IT support for 500+ employees across multiple locations, ensuring uptime and responsive service delivery. – Supervised a team of five IT professionals, building accountability and supporting skill development. – Improved service desk responsiveness by redesigning workflows and escalation paths. – Strengthened vendor relationships to improve service levels and reduce costs.
Delivered systems administration, infrastructure management, and end-user support across a multi-site healthcare organization. Partnered with IT leadership to ensure uptime, HIPAA compliance alignment, and responsive technical support for clinical and business functions. Key Highlights: – Maintained critical IT systems supporting 500+ employees across multiple sites. – Provided enterprise-level end-user support, improving reliability and user satisfaction. – Supported server, networking, and storage environments to ensure secure and stable operations. – Contributed to HIPAA-aligned IT practices to maintain regulatory compliance.