Humacao, Puerto Rico
Quality Court and Medical Interpreting to Clients across the United States.
Simultaneous Conference Interpreting Consecutive Conference Interpreting Medical Interpreter Legal Interpreter
Spanish - English Simultaneous and Consecutive Interpreter in a Faith-based organization. Bridged the language gap between teachers and students that hailed from many parts of the world.
Managing Video Remote Interpreting Call Center. Training Supervisors. Training Operators and Interpreters. Working with Workforce Management. Working with QA. Ensuring best practices and high standards. Ensuring HIPPA Compliance. ISO 9001 - 2015 Internal Auditor
Supervising Video Remote Interpreters. Ensuring best customer service and quality is delivered to our customers. Troubleshooting technical issues. Training and Coaching Medical Interpreters. Serving as a point of contact between staff and Management Team. Delivering support to team while ensuring adherence to company policies. Assisted Workforce Management with scheduling procedures. Drew Workforce data in order to optimize schedules. Trained New Supervisors. Assisted in Training current Supervisors with different IT systems. Acted as Superuser for different company platforms, suggesting more processes to improve efficiency.
English - Spanish Medical Interpreter. Closed the language gap that exists between Limited English Proficient patients and their Medical Providers. Provided excellent customer service, acting as a bridge between different cultures. Responded to the language needs of Patients and Medical Providers.