Cypress, Texas, United States
With more than 15 years of professional development, customer service, sales and support delivery, I am well versed in varying levels of systems and enterprise processes and the challenges associated with managing complex Infrastructure. I welcome any opportunity to drill deeper into technical experience and any role that will provide me with the ability to deliver tangible results. Specialties: Managing professional development efforts across large global organizations. Strategic planning, budget planning and financial execution. Business process and infrastructure management technologies. Business requirements and customer relationship management. Procurement, Contracting, Sales both direct and indirect, models and requirements.
Responsible for global learning programs associated with professional development for Internal Technical Resources, Customers and Business Partners.
I have served in multiple roles in this position including Leading a team of business analysts designing new CRM solution and customer contact channels for a 2500 employee Technical Support organization. I have been responsible for business process design and transformation to support a corporate paradigm shift from a direct sales model to an indirect or channel sales based model. I have served as an organizational lisason to the world wide sales leadership team of our OEM division and have established and managed a program to develop an organizational model to support a corporate aliance for business partners involved in technical support delivery. Current projects include continued management of the existing support partners program and ongoing development of new offerings, services and programs intended to create incremental revenue values for the global technical support organization.
In this position I was responsible for the professional development program for some 400 technical support professionals for two key growth business units within CA including Storage and Security. This role included developing career and professional development paths, creating a standardized compentency model and establishing a professional development model based on internal resource utilization in contrast to reliance upon R&D and Services to provide professional development competencies to the support teams.
I held sales positions with a few companies after getting out of the Coast Guard all in the technology sector in South Texas. First time was spent in outside corporate sales for CompUSA then moved to Allstar Systems when CompUSA did away with Direct Sales Focus. With Allstar Systems, I sold for a few years, then went with my manager to a start up Company. That startup Company failed and I joined CA.
My time in the Coast Guayd was spent in Operational Law Enforcement (Counter Narcotics) with the Tactical Law Enforcement Team in Galveston, Texas. During this time I managed a 14 person office of Law Enforcement Officers supporting Counter Narcotics Operations in the Carribean, Training and Standardization of Coast Guard Law Enforcement practices, and supporting Nato Embargo Operations working jointly with the US Navy in Bosnia-Hertzogovania (Former Republic of Yugoslavia), Iraq and Haiti. Prior to this my time was spent in the Great Lakes at Coast Guard search and rescue units in Ashtabula, Ohio and Niagara, New York. This involved recreational boating safety (Traffic enforcement on the water) and search / rescue opertaions.