Greater Boston
Led $1M+ NOI turnarounds, flipped net negative budgets to positive, and reduced expenses by $40K+ year over year, while maintaining strong team retention and resident stability.
Direct operations across a multi-entity affordable housing portfolio with layered funding and multiple ownership structures. • Oversee 125 units across 4 sites with 9 direct reports in programs including LIHTC, Housing First, PBV/TBV, RAD, HOPWA, HOME, and market components • Lead compliance strategy (TRACS, EIV, recertifications) maintaining audit readiness and reducing regulatory risk • Provide financial oversight including cash-flow forecasting, reserve planning, and expense control • Standardize procedures across sites to improve operational consistency, accountability, and performance • Travel between properties to support team, resolve escalated issues, and strengthen on-site leadership presence • Partner with ownership on capital planning and long term asset strategy • Collaborate on cross property operational initiatives and best practices supporting broader portfolio performance
Selected for a newly created leadership role to stabilize operations and improve resident retention at a 289 unit market rate community. • Directed coordination between leasing, maintenance, and resident services teams to restore operational flow • Eliminated a 100+ work order backlog in under 10 days, reestablishing service standards • Implemented vacancy reduction strategies that improved occupancy and long term resident stability • Built internal communication and workflow systems that remained in place after transition • Supervised team members strengthening accountability and service response
Led operational and financial turnaround of a distressed affordable housing community with layered subsidy programs. • Reversed a large operating deficit through financial controls, expense management, and operational restructuring • Strengthened compliance and reporting across LIHTC, PBV, HOME, and market programs • Built stronger partnerships with housing authorities and municipal agencies to stabilize resident outcomes • Coordinated multi-agency response to rehouse 12 displaced households following a property fire • Improved team accountability through KPI tracking, structured leadership practices, and performance standards
Oversaw operations and compliance across a multi-site affordable housing portfolio serving diverse program types and ownership structures. • Directed performance for 600+ units across 6 Massachusetts communities with 20+ team members • Traveled between properties to support site managers, mitigate compliance risk, and stabilize operations • Standardized TRACS, EIV, and LIHTC compliance systems across the portfolio • Designed and implemented companywide affordable housing operational frameworks still in use • Provided leadership coaching to property managers to strengthen financial performance and operational consistency • Served as liaison between site teams, ownership, and regulatory agencies
Oversaw daily operations across two affordable housing communities serving elderly and family households under LIHTC and Project-Based Section 8 programs. • Supervised office and maintenance staff at both sites, maintaining strong service standards and operational consistency • Conducted routine site inspections to ensure compliance, curb appeal, and property condition • Supported EIV reporting and certification tracking to maintain regulatory compliance • Managed delinquency follow-up and coordinated efficient unit turnover processes • Balanced operational needs across multiple locations while maintaining performance and compliance standards