Fitchburg, Massachusetts, United States
Financial services leader with 15+ years of experience driving growth, operational transformation, and member experience within the credit union industry. Known for building high performing teams, strengthening community relationships, and delivering measurable business results through strategic leadership and innovation. Currently serving as Business Development Manager at Athol Credit Union, focused on expanding community partnerships, growing deposits and membership, enhancing brand visibility, and developing initiatives that strengthen long term organizational growth. Passionate about connecting local businesses, residents, and financial wellness initiatives in ways that create lasting community impact. Previously served as a Regional Member Experience Manager overseeing five branches, where I led initiatives that improved member satisfaction, increased retention, strengthened operational performance, and supported loan and deposit growth. Throughout my career, I’ve consistently delivered results by combining relationship driven leadership with process improvement, staff development, and forward thinking technology integration; including AI driven workflow enhancements and largescale training initiatives during core system conversions. Recognized for creating strong team cultures, improving organizational performance, and aligning frontline operations with executive growth strategies. My leadership philosophy centers around accountability, emotional intelligence, adaptability, and community reinvestment. Areas of Expertise: Business Development | Deposit Growth Strategies | Community Partnerships | Leadership & Team Development | Member Experience | Retail Banking Operations | Lending & Loan Origination | Strategic Growth Initiatives | Financial Wellness | Operational Excellence | AI & Process Innovation | Risk & Compliance | Relationship Management
Regional Member Experience Manager of Hubbardston, Winchendon, Peterborough, Rindge and Keene.