Sanford, Florida, United States
Results oriented leader with experience and passion for team building, coaching and development, strategic planning, and performance analysis. Currently leading 850 call center staff servicing credit card and retail customers. Influence customer experience and organizational performance through employee engagement and team building, analysis and collaboration with multiple stakeholders. Prior experiences include management of auto, credit card, and retail collections escalations and customer experience department across multiple sites, exempt and non-exempt hiring, ownership of multiple collections processes, policies and procedures, and budget management.
Senior Operations Manager - Consumer and Community Banking Collections