Wyckoff, New Jersey, United States
With more than 30 years of experience in SaaS and enterprise software, I operate at the intersection of customer value, digital transformation, and scalable growth. As Senior Vice President of Customer Success and Professional Services at Algolia, I lead global teams responsible for turning platform adoption into measurable business impact and durable enterprise partnerships. I believe sustainable growth is built on durable customer value. In today’s environment, competitive advantage depends on aligning product innovation, services, ecosystem partnerships, and customer engagement into a unified value engine. My focus is on designing and scaling that engine — building global teams and operational frameworks that convert customer outcomes into retention, expansion, and advocacy. Over 14 years at OpenText, I held senior leadership roles guiding complex enterprise programs, strengthening strategic relationships, and building ecosystem partnerships that expanded market reach and accelerated value creation. I later spent more than six years at Capgemini as Digital Experience Practice Lead, leading large-scale digital and commerce transformation initiatives for global organizations. Throughout my career, I have partnered closely with executive stakeholders and boards to balance innovation with operational discipline, ensuring customer-centric strategies translate into predictable performance. I am passionate about shaping high-performing organizations that combine strategic clarity with disciplined execution in times of transformation.
As part of Algolia’s executive leadership team, I lead the Customer Success organization, which includes Customer Solutions and Professional Services. My scope covers customer success management, sales engineering, implementation services, business and strategy consulting, integration services, and customer support—ensuring our customers achieve lasting value and success with Algolia.
As part of Algolia's executive leadership team Metin is responsible for Algolia's Customer Solutions and Professional Services organizations encompassing functions of sales engineering, implementation services, business and strategy consulting, integration services, and customer support
Upon acquisition of LiquidHub by Capgemini, joined the Invent Business Unit as the solutions lead for Digital Experience Management Solutions.
Acquired by Capgemini