São Paulo, São Paulo, Brazil
In my role as the Head of Loss Prevention at Mercado Livre, the preeminent e-commerce and fintech leader in Latin America, I bring to bear my M.Sc. in Business and over fifteen years of seasoned expertise in risk management, corporate security, and investigations. This extensive background equips me to safeguard the company's employees, assets, reputation, and expansion endeavors effectively. Leading a proficient team of professionals, I orchestrate the development and execution of comprehensive loss prevention strategies across our fulfillment network, encompassing warehouse and inventory management, fraud detection, crisis intervention, and beyond. Moreover, my breadth of experience and honed skills position me as an executive responsibilities with a proven track record of delivering tangible results, including cost reductions, operational enhancements, and elevated customer satisfaction levels, I am primed to drive organizational success. Additionally, my ability to cultivate fruitful partnerships with esteemed external entities such as my Olympic Games experience, Rezende Camata, Pinkerton and British American Tobacco underscores my adeptness in providing strategic guidance and expertise on critical security and supply chain integrity initiatives.
Engineered a nationwide restructuring of the Loss Prevention division, enhancing operational efficiencies and optimizing resource allocation to drive productivity gains and bolster company margins. Spearheaded growth initiatives within the Fulfillment division, strategically aligning operations with business objectives to maximize throughput and minimize costs, resulting in improved margins. Orchestrated seamless takeovers and integrations of multiple operations, implementing lean processes and workflow optimizations to drive productivity improvements and enhance overall profitability. Led recruitment and talent development initiatives, fostering a culture of productivity and performance excellence to ensure optimal team effectiveness and contribute to improved company margins. Implemented robust risk mitigation strategies and compliance measures, aligning security protocols and operational practices to minimize losses and protect company assets, thereby safeguarding margins.
Provided strategic advisory support to the United States Basketball Command and Control Center during the 2016 Rio Olympic Games, collaborating with the United States Department of State to develop the USAB Security and Crisis Management Plan. Led a comprehensive loss prevention-based cost reduction initiative for procurement, manufacturing, and supply chain management, resulting in significant savings for clients. Offered due diligence and financial consulting services to investment funds, private equity firms, financial institutions, and insurance providers operating across Europe, North America, and Latin America. Developed corporate research and loss prevention programs for medium-sized and large American and Brazilian enterprises, enhancing strategic risk assessment capabilities and bolstering corporate security measures. Spearheaded the implementation of corporate initiatives encompassing risk assessment, corporate security, loss prevention, investigations, compliance, and whistleblower reporting channels, ensuring the integrity and resilience of medium and large-sized enterprises in dynamic environments.
Implemented strategic initiatives to optimize operational processes and enhance productivity across the LATAM South Hub, driving efficiencies and contributing to improved company margins. Streamlined logistics and supply chain operations, leveraging technology and best practices to minimize costs and increase throughput, resulting in enhanced profitability and margin expansion. Directed the implementation of cost-effective security and risk management measures, aligning operational practices with corporate objectives to mitigate losses and protect company margins. Collaborated with cross-functional teams to identify and implement productivity enhancements, fostering a culture of continuous improvement and driving margin optimization initiatives. Communicated effectively with internal and external stakeholders to ensure alignment on productivity goals and drive collective efforts to improve company margins.
Directed international efforts to prevent, identify, and recoup losses exceeding USD 200 million, showcasing strategic leadership and financial acumen on a global scale. Led Fraud Investigations within the Corporate Security Department, focusing on Forensic Financial Analysis and Loss Prevention across international locations, including Australia, Canada, Mozambique, and Argentina. Orchestrated initiatives to establish best practices and Third-Party Due Diligence processes, enhancing compliance and ethical standards across global operations. Established a project to design and implement best practices and Third-Party Due Diligence processes (FCPA benchmark) for the organization's daily operations in Paraguay, Brazil, Malaysia, Mozambique, Paraguay, Argentina, and Chile. Conducted field-based intelligence analysis with a specific emphasis on land conflicts, successfully navigating challenging external stakeholders. Member of the Crisis Management PMO Team, tasked with mitigating the effects of numerous social movements in the North and Northeast regions of Brazil and responding to the collapse of the Samarco Dam in Mariana-MG.
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