Türkiye
I manage operational technology and payment systems for large-scale retail and F&B environments across multiple countries within the Starbucks Eurasia organization. My role sits at the intersection of store operations, payment infrastructure, and enterprise platforms. I am responsible for ensuring business continuity of POS, payment, fiscalization, and third-party integrations in live store environments where downtime directly impacts revenue and customer experience. I lead multi-country rollouts, system integrations, and operational improvements covering POS platforms (Oracle Simphony), payment devices, aggregators, loyalty systems, and reporting ecosystems. This includes coordinating vendors, financial stakeholders, and operations teams to deliver stable, compliant, and scalable solutions. Beyond technical implementation, my focus is operational reliability — designing processes and system architectures that stores can run 24/7 without disruption. I regularly work on incident management, root-cause analysis, rollout strategy, and cross-team coordination between IT, finance, and field operations. My background combines retail technology, payment flows, and real-world store operations, allowing me to translate business needs into working systems rather than theoretical solutions. Areas of interest: • Retail & Hospitality Platforms • Payment & Fiscal Integrations • Multi-Country Technology Operations • Store Systems Reliability • Enterprise Platform Implementations
I lead retail technology and payment operations for Starbucks across Turkey and Azerbaijan, managing mission-critical store systems where uptime directly affects revenue and customer experience. My responsibility covers the operational ownership of POS platforms, payment infrastructure, fiscal compliance, and third-party integrations across hundreds of live stores. Key Contributions: • Manage multi-country Oracle Simphony POS operations in live retail environments • Own payment ecosystem including card schemes, payment terminals, fiscal devices, and refund/void processes • Coordinate integrations with delivery aggregators, loyalty platforms, and reporting systems • Lead rollout activities including new store openings, country expansions, and Cloud POS transitions • Work directly with finance, operations, global IT, and external vendors to maintain compliant and stable store systems • Handle incident management and root-cause analysis for production issues impacting store operations • Ensure transactional accuracy, reconciliation, and campaign implementations across stores • Supervise vendor relationships and technical change deployments affecting store infrastructure Environment: Oracle Simphony POS | Payment & Fiscal Systems | Aggregator Integrations | Store Operations | Reporting & BI APIs
Retail Applications Manager / Retail & Business Applications Manager – Starbucks Eurasia
Worked on Oracle Hospitality (MICROS Simphony) product solutions and customer implementations across hospitality and restaurant chains. • Managed customer implementations and configuration strategies for enterprise POS deployments • Analyzed operational requirements of restaurant chains and translated them into system configurations • Coordinated development, support, and field teams during rollout projects • Conducted solution design sessions with customers and stakeholders • Supported integrations between POS, payment devices, and third-party applications • Participated in product improvement planning based on real operational feedback from live environments
Specialized in Oracle MICROS Simphony platform implementations and operational support for enterprise hospitality customers. • Implemented and configured Simphony POS for restaurant and retail operations • Supported multi-location deployments and go-live processes • Provided troubleshooting and root-cause analysis for live operational environments • Assisted customers in payment, reporting, and fiscal integrations • Delivered operational guidance based on real store workflows
Worked in guest operations and front office processes within a hospitality environment, gaining practical experience in service workflows and customer operations.
Managed day-to-day restaurant operations including staff coordination, customer experience, and financial control. • Supervised service operations and shift management • Managed cash processes, reconciliation, and reporting • Coordinated kitchen and service teams to maintain operational efficiency • Gained first-hand experience in real-world retail and F&B workflows
Supervised retail sales floor operations, team coordination, and customer interactions in a high-volume retail environment.