San Francisco Bay Area
- Reduced ticket system search time by ~40% through integrating ServiceNow into Slack platform using PHP. - Checked 30+ tickets daily, assessing problems and providing answers with 90%+ resolution satisfaction rate. - Functioned as lead technician on team of 8, mentoring hires on ServiceNow, Exchange, and Cisco products
- Taught 25+ CS students Python OOP fundamentals, best practices and frameworks such Flask and Turtle - Held weekly office hours to debug and refactor >1000 lines of Python code and provided project guidance
- Devised plans and schedules for 30+ high school students' after school program - Organized FileMaker Pro database by removing around 5+ unwanted fields and filling out more than 1000+ rows of necessary information of all current students and alumni
- Regularly checked 30+ computers' antivirus software and certificates to be connected on the company's intranet - Controlled internet privileges by assigning static addresses to privileged employees - Received, catalogue and installed 30+ pieces of hardware and software and coordinated delivery to branch offices