Greater Verona Metropolitan Area
IT Manager and software professional with around 20 years of experience across software development, Application Maintenance, Incident Management, Configuration Management, Release Management and enterprise delivery. I currently work as Incident Manager at Accenture for a leading Italian insurance group, coordinating L2 Application Maintenance activities, production tickets, priorities, SLA, KPI, backlog and stakeholder communication. In recent years I have focused strongly on Generative AI, LLM, RAG, Agentic AI, semantic retrieval and AI assisted development. I designed and built Cerebro, an AI solution for Application Maintenance and ticket resolution, using historical ticket retrieval, LLM summaries, semantic search, Smart Scan, operational SQL checks, error analysis and knowledge reuse. I am also a hands on product builder, founder of MassiveBlog.com and creator of mobile apps such as Swally and Te lo regalo!, with real users across iOS and Android. My current goal is to bring together IT management, enterprise delivery and practical AI adoption to build solutions that improve productivity, knowledge reuse and operational efficiency.
Founder of MassiveBlog, an AI platform designed to simplify the creation, management, publishing and monetization of websites and blogs. MassiveBlog was created to help digital publishers, content creators, agencies and companies produce SEO oriented content in a faster, more structured and scalable way, integrating artificial intelligence, editorial automation, website management and promotion tools into a single platform. The platform enables users to generate content with AI, organize editorial planning, manage multilingual and multi site websites, publish articles, integrate monetization tools such as AdSense and custom banners, and optimize content production workflows. MassiveBlog also includes features for managing social media campaigns through AI, helping creators and companies turn published content into posts, campaigns and promotional materials optimized for different digital channels. I am working on MassiveBlog with the goal of making advanced tools for content creation, automation, editorial management and digital promotion more accessible, while keeping quality, control and scalability at the core. Main areas of work: Artificial Intelligence applied to content creation SEO content generation and optimization Editorial workflow automation Multi site and multilingual management AI based social media campaign management Integration with enterprise tools and automations Digital content monetization SaaS platform and digital product development Always interested in exchanging ideas on AI, digital publishing, content automation, social media automation, the creator economy and the future of digital media.
Founder and Software Engineer of Te lo Regalo!, a mobile app for iOS and Android created to give a second life to objects that are no longer used, promoting reuse, sustainability and waste reduction. The app allows users to publish items for free, such as strollers, furniture, appliances, toys, household items and many other products, enabling other people to collect them at no cost. The goal is to turn something that is no longer useful to someone into a valuable resource for someone else. I designed and developed the app end to end, working on the mobile architecture, user experience, Firebase integration, item listing management, push notifications, geolocation, user chat, and item publishing and search features. The project combines mobile development, community building, digital sustainability and product thinking, with the goal of creating a concrete impact through technology. Main skills: Flutter Dart Firebase Firestore Firebase Authentication Firebase Cloud Messaging Firebase Storage AdMob Mobile App Development Product Design UX/UI Geolocation Community Platform Circular Economy Sustainable Tech
Responsible for the second level Application Maintenance service for a major Italian insurance group, coordinating a team of 12 colleagues, monitoring KPIs and SLAs, managing production incidents and supporting the continuous improvement of operational processes. In this role, I combined operational leadership, team management, knowledge of enterprise processes and hands on experimentation with Artificial Intelligence applied to application maintenance. Cerebro Ticket Solver: I conceived, designed and developed Cerebro, an AI assistant for application maintenance created to support second level teams in ticket analysis, the search for similar incidents and the acceleration of resolution activities. Cerebro was born from the concrete need to transform the historical knowledge contained in tickets, technical notes and operational information into an intelligent, searchable and reusable knowledge base for support teams. The solution applies technologies such as LLMs, RAG, semantic search, vector search, AI based summarization and automated ticket analysis to identify similar incidents, extract relevant information, summarize recurring root causes and suggest possible resolution paths. Through Cerebro, I contributed to improving knowledge reuse across Application Maintenance teams, reducing dependency on individual operators’ memory, making technical information already available in the operational history easier to access, and speeding up and automating incident resolution activities. Main skills: Incident Management Application Maintenance AI for IT Operations LLMs RAG Semantic Search Vector Search PostgreSQL Claude Code OpenAI Codex AI Assisted Ticket Analysis Knowledge Retrieval SLA Management KPI Monitoring Team Leadership Enterprise IT Operations
Creator and Software Engineer of Lotteria Scontrini Facile, a mobile app designed to simplify participation in the Italian Receipt Lottery. The app was created with the goal of making the management of the lottery code and the features needed to take part in the initiative simpler, faster and more accessible, offering a clear and intuitive experience even for less experienced users. I designed and developed the app end to end, taking care of the user experience, mobile architecture, store publishing and the functional evolution of the product. Available on the main app stores, Lotteria Scontrini Facile is a mobile project focused on simplicity, everyday utility and accessibility. Main skills: Flutter Dart Mobile App Development UX/UI Product Design App Store Publishing Google Play Publishing Firebase AdMob
Creator and Software Engineer of Swally, a mobile app developed with Flutter and Firebase, designed to help users easily and securely manage digital documents, certificates, loyalty cards, reminders, notes and other personal information. Swally was created as a practical solution to keep important documents and data always at hand, organized in a single app, with an intuitive and accessible user experience. It was the first app in Europe to enable the scanning and storage of the Green Pass, quickly reaching wide adoption during the period of highest use of digital certificates. Today, Swally is available on the Play Store, App Store and AppGallery, and has exceeded 2,000,000 downloads, making it one of my most significant mobile projects in terms of scale, impact and user adoption. I designed and developed the app end to end, working on the mobile architecture, Firebase integration, local data management, user experience, notifications, store publishing and the functional evolution of the product. Main skills: Flutter Dart Firebase Mobile App Development iOS Android AppGallery UX/UI Product Design Digital Wallet Document Management Local Data Storage App Store Publishing Google Play Publishing AdMob