Philippines
Oversee day-to-day operation. Provide IT services.
• To provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction • Efficient problem resolution and maximize the system availability. • Review the frequently faced system problems and work on the improvements • Identify pressure points and minimize risks. • Contribute towards automation and minimizing issues by improving technology and reduce owner ship costs. • Strictly adhere to the set procedures and follow the guidelines. • Strict Compliance to agreed SLA for issue resolution. • On Call 24x7