United Kingdom
Highly experienced and results-driven sales professional specialising in the jewellery and luxury goods industry. Leverages a client-centred approach, coupled with a positive, helpful attitude, to exceed demanding sales targets. Recognised as a commercial astute with the capacity to utilise market and competitor research to guide decision-making. Increases sales through extensive product knowledge and personalised styling assistance. Possesses in-depth understanding of important diamond, coloured stone, and textile concepts. Excels under high-pressure and demanding scenarios. Committed to maximising client satisfaction through the provision of superior support and service.
RESPONSIBILITIES • Play a key role in the attainment of yearly targets by promoting a dedicated sales culture • Serve as a first point of client contact, while ensuring all premium products are clearly articulated and explained • Handle end-to-end sales processes from initiation to negotiation and closure • Engage in frequent competitor research to elevate business performance in a highly competitive field • Inform senior decision making by delivering insightful recommendations and customer-focused suggestions • Provide advice to fellow staff members regarding internal protocols and client service best practices
KEY ACHIEVEMENTS • Established solid and beneficial relationships with clients and other stakeholders across all seniority levels • Drove a culture of continuous improvement by soliciting customer feedback and suggesting wide-scale amendments to existing policies and processes • Orchestrated the satisfactory resolution of escalated customer complaints and complicated issues • Remained up to date with overarching company sales and marketing strategies, as well as latest market trends RESPONSIBILITIES • Interacted with incoming clients to understand bespoke requirements and optimise customer retention • Researched ever-evolving market trends and recommended updated sales and marketing strategies accordingly • Handled telephone and online enquiries and questions; seeing them through to a timely completion • Managed and monitored stock control on a daily basis to ensure all customer demands were continually met
KEY ACHIEVEMENTS • Commended by senior management for continually exceeding personal sales targets and objectives, including delivering over £1.5 million in annual sales for 2022 • Developed and maintained strong relationships with numerous international clients across all levels of business • Maximised customer satisfaction by engaging with customers on a one-to-one basis using exemplary GIA knowledge and Tiffany Strategic Selling skills • Overcame various COVID-19 challenges by developing virtual selling techniques to generate online sales • Selected as Tiffany & Co. Sales Professional – Watch Ambassador between 2014 and 2018 • Optimised customer retention and business development through an emphasis on survey and questionnaire data RESPONSIBILITIES • Collaborate with customers on a regular basis to better understand their needs and drive significant leads • Engage with senior management to regular shape new store strategies and objectives to positively contribute to the delivery of the Tiffany experience and brand promise • Develop client books by securing new appointments and inviting clients to new promotional events • Take clients and personal shoppers to the exclusive Blue Box Café in Harrods to build and maintain good relations • Send gift ideas during celebrations, such as Christmas, Chinese New Year, Eid, Valentine’s Day, and Mother’s Day • Resolved customer complaints and issues as a first point of contact for the entire store • Keep up to date with new company products, policies, promotions, and general information • Represent the store across internal and external events, conference calls, and seminars as designated Ambassador • Produce a variety of promotional content across all social media platforms, including Instagram and Facebook • Remain up to date with overarching company sales and marketing strategies, as well as latest market trends