San Francisco Bay Area
I am a Senior IT VIP Support Engineer with experience supporting C-level executives and senior leaders in fast-paced technology environments. My background combines executive support, IT operations, automation, data analytics, and process improvement. At Meta, I supported VPs and executive stakeholders while leading data and automation initiatives for the Executive Support Engineering team, including SQL/Python/Tableau dashboards, asset pipelines, survey analytics, and operational reporting. I recently joined MongoDB as the first dedicated IT VIP Support hire, where I am helping build the executive support function from the ground up, including SOPs, escalation workflows, and scalable support processes. I am especially interested in roles that combine IT operations, data analytics, business intelligence, automation, and cross-functional problem solving.
• First dedicated IT VIP Support hire supporting C-level executives and establishing scalable executive support operations. • Building SOPs, escalation workflows, documentation standards, and white-glove support processes from the ground up. • Partnering with IT, security, workplace, and executive assistant teams to improve reliability, responsiveness, and executive experience.
• Deliver high-level technical support for C-suite Executives, ensuring seamless productivity and reliable technology experiences. • Lead the Data & Analytics pillar, driving the design and automation of data pipelines with Python, SQL, and PowerShell, saving hours of manual work each week. • Build and maintain dashboards in Tableau and Meta internal tools, enabling leadership teams to track performance, assets, and operational health in real time. • Partner with cross-functional teams (Security, Client Platform, RL Ops, AI Engineering, AV/Production) to support major product launches, global summits, and board-level events. • Develop automation scripts and proactive monitoring solutions to improve device reliability, strengthen data integrity, and enhance executive support operations. • Mentor teammates on data visualization, dashboard design, and coding best practices, elevating overall team capability and efficiency.
Full-time househusband to take care of new born baby.