Cebu, Central Visayas, Philippines
I am a Registered Electrical Engineer (REE) and IT Engineer with hands-on experience in system administration, hardware and software troubleshooting, and technical support across both onsite and remote environments. My work involves managing user accounts, resolving technical incidents, maintaining documentation, and supporting day-to-day operations through reliable and efficient use of technology. I am highly proficient in using productivity and collaboration tools, managing digital workflows, and ensuring system availability and data accuracy. Known for my analytical approach and attention to detail, I handle technical issues with urgency and precision while maintaining professionalism and confidentiality. I thrive in structured, fast-paced environments where technical expertise, organization, and clear communication are essential to operational success
1.Responsible in troubleshooting basic end-user issues related to workstation, server, network, voice, assets and mobile 2.Responsible in processing service request related to endpoints such as but not limited to: Workstation installations, movement, upgrades, back-up, monitoring, and related workstation tasks based on agreed targets Application of break-fix analysis on workstation operating systems, applications, utilities, Internet/Intranet tools, and related workstation services Performing/assisting with the troubleshooting on managed active directory and other related services Performing/assisting with the network/connectivity related tasks, and preventive maintenance Proactive monitoring of voice systems to ensure maximum availability and optimal operation of office phone systems including phone handsets, MDF/ IDF wiring, VoIP systems and voice circuits