Istanbul, Istanbul, Türkiye
*An IT professional with a Growth Mindset experienced in working independently and in a team, *Managing a team of IT professionals serving JP Morgan & Chase Middle East-North Africa-Türkiye region supporting Bank IT Infrastructure and End User Support. *Strong in multi-tasking, meeting the deadlines, working under pressure, providing innovative solutions, *Excellent coordination, organizational, communication and motivational skills, *Highly experienced in Disaster Recovery Operations, Virtualisation Platforms, Project Management, Systems Management, Technical/User Support Management, Datacenter Operations, Vendor Management, *Hands on experience with MS Client Technologies, MS Server Technologies, MS Exchange Server, MS Office, MS SQL Server, Cloud Technologies, DNS, DHCP, Active Directory Management, Hyper-V, Vmware ESX, VPN, Switches, Firewall, Netscaler, Bluecoat, McAfee, Microsoft SCSM, SCCM and SCOM, Landesk Enterprise Suite, Enterprise Storage Systems (EMC VNX5300, EMC Unity and NetApp), Data Backup (EMC Data Domain, Netbackup, Backup Exec, Cohesity), Symantec EV Archive & Compliance Accelerator, Citrix Xendesktop, Symantec Brightmail, IronPort, ServiceNow.
Responsible for Infrastructure Support functions within the EMEA MENAT Region including Datacenter Services. Direct line management of key management staff in the region. Provides production management and oversight for Site Offices across the region. Acts as the trusted advisor to the Line of Businesses and coaches local staff to be able to make decisions around Regulatory and Risk Controls. Maintains and raises the standards and knowledge of applying operational risk frameworks amongst all its direct reports and trains and develops staff members. Partners with line of business (LOB) units understanding and driving their strategy from a Production Technology lens. Effectively managing and mitigating risk issues; drives awareness on risks/threats and provides counsel on approach and management. Provides thought leadership and experience of identifying and management of risks and controls for all Technology solutions and applying a knowledgeable line of business view to how they apply and operates within the context of a line of business unit. Establishes strong links with regional / global teams leveraging common processes, function and resources to manage service delivery targets. Participates in annual finance processes and contribution to the EMEA production management region annual book of work activities. Provides problem management support to problematic recurring incidents ensuring root cause analysis is conducted and corrective action plans are in place. Provides an easier, smoother experience in line with customers’ raised expectations in regard to the level of service they receive, “obsess about the customer”. Provides coaching with the product space, desktop-related environment- computers, VDI, Messaging, end-user UC solutions. Demonstrates satisfactory experience of having designed and implemented significant productivity as well as customer satisfaction improvements.
*Designs and Implements Disaster/Recovery operations with preparation of recovery emergency plans and procedures for Bank IT Systems and Applications, *Maintains awareness on existing and future service commitments and related configuration designs, *Prepares and protects installation/operational/standards documents for the system and software products, *Inspects and recommends solutions for potential and real service issues. Follows up official procedures to plan and test the recommended solutions, *Assists in foreseeing, planning and monitoring the use and capacity of the existing and proposed systems. *Provides guidance to less experienced colleagues to fulfil routine duties, makes sure that all safety, security, secretary and administrative procedures are correctly defined, *Installation, Configuration and Management of all the Infrastructure and Business Critical Systems, *Maintaining great customer satisfaction levels and trust within the BTMU Personnel locally and globally, *Lead the BTMU Turkey Domain Migration project in planning, communicating with all related bodies, testing, installation, migration and taking into production phases and maintained compliance to Turkey BRSA rules, *By setting up System Centre Configuration Manager for Patch management in Istanbul, maintained secure and trustable environment of Workstations and Servers against Virus Spreads before than EMEA systems.
*Designs and Implements Disaster/Recovery operations with preparation of recovery emergency plans and procedures for Bank IT Systems and Applications, *Maintains awareness on existing and future service commitments and related configuration designs, *Prepares and protects installation/operational/standards documents for the system and software products, *Inspects and recommends solutions for potential and real service issues. Follows up official procedures to plan and test the recommended solutions, *Assists in foreseeing, planning and monitoring the use and capacity of the existing and proposed systems. *Provides guidance to less experienced colleagues to fulfil routine duties, makes sure that all safety, security, secretary and administrative procedures are correctly defined, *Installation, Configuration and Management of all the Infrastructure and Business Critical Systems, *Maintaining great customer satisfaction levels and trust within the BTMU Personnel locally and globally, *Lead the BTMU Turkey Domain Migration project in planning, communicating with all related bodies, testing, installation, migration and taking into production phases and maintained compliance to Turkey BRSA rules, *By setting up System Centre Configuration Manager for Patch management in Istanbul, maintained secure and trustable environment of Workstations and Servers against Virus Spreads before than EMEA systems.
*Administration of Windows and Unix servers; installation, configuration, accounts management, *Supported Network Switch and Juniper Firewall Infrastructure, *Maintained Symantec (Veritas) Netbackup for tape back-ups and Symantec (Veritas) VVR – replication, *Windows Active Directory (changes, deletion, groups managements, permissions managements, domain policies managements, ..) management *Provided desktop and application support, and maintaining PC and server anti-virus updates and patches, *Maintained INTERNEXT Core Banking System Infrastructure and SQL Databases and applications components, *ESX Virtual platform maintenance and creating/running Vmware Servers, *Maintenance and Administration of Symantec Security Information Manager for Log Management for Network Devices and Firewalls, AD Audit, Server logs, Applications logs, Accomplishments: *Raised the customer satisfactory levels by 70% and maintained a strong relationship with Global Offices
*Administration and management of Dogan Telekom, Smileadsl.com, Ekolay.net Active Directory and Exchange systems, *Managing and maintaining services and servers for Ekolay.net email and web portal for over 1 Million users, *Running Email Anti-Spam and Anti-Virus services with Symantec Brightmail Platform for internal and external customer base , *Providing support and enhancements for the Load Balancing services of all the portal web sites, *Handling management of Vmware and Hyper-V platforms by creating/running/maintaining of VMs Accomplishments: *Problem and escalation levels dropped by 65% and maintained good support
*Provided first tier desktop, email and network support for internal customers, *Oversee internal user technology within the organization, including PC's, laptops, printers, scanners, telephones, vpn and network availability, *Managed and maintained services and their servers such as Email, File and Print sharing, Blackberry, Wired and Wireless Networks, Internet access and Internal and External services, *Actively involved in upgrade process of company network to global MPLS, upgrade process of servers to Windows Server 2003 and MS Exchange Server 5.5 to 2003, creating the Active Directory environment, Accomplishments: *Outstanding perfomance and abilities raised the appreciation level of Technology Support dept. to over %90,