Ilfov, Romania
I have a Bachelor's degree in Foreign Languages and Literatures, I'm a certified Scrum Master with experience of 3-4 years, also experienced as an IT consultant with SQL L2 and I am fluent in Italian, English and have a passion for Cloud, literature, art, psychology and fitness/yoga/aerobics. I am also experienced in SQL, PL/SQL, Oracle db and servers and currently work as an Analyst at Oracle, where I've previously worked in the Hospitality domain. I enjoy learning new technologies and bringing creativity and innovation to my work.
- IT Consultant with SQL for Metro Netherlands ▪ Second level support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting ▪ Monitoring & reporting of data flows, in real time, between existing production systems, meeting specific deadlines - SAP, SQL ▪ Diagnose and troubleshoot issues on live production environments as well as in PP (SAP, Oracle based apps) ▪ testing in Pre-Production environments ▪ Offer required support effectively and in accordance with priority, impact and SLAs ▪ Work in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard ▪ Improve the existing knowledge base with updates and maintenance of technical documentation ▪ Write technical documentation ▪ Maintain SQL scripts used in reports - Teradata, Oracle SQL, Microsoft SQL Server
IT Consultant with SQL for France Application Services • Support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances, Merch & Accounting for France Application Services; • Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines; Diagnose and troubleshoot issues on live production environments as well as in PP (SAP, Oracle based apps); Analyze & solve the incidents sent by the 1st Level; • Assess, troubleshoot and escalate user problems to specialized teams when necessary; • Give required support effectively and in accordance with priority, impact and SLAs; • Work in close collaboration with other teams/customer to ensure that service delivery to the customer is at the highest standard; • Improve the existing knowledge base with updates and maintenance of technical documentation. • Develop internal tools to automatize processes Scrum Master for FAS: - Ensuring the team works according to Agile values and principles and follows the processes and practices - Organize and facilitate Scrum events as requested or needed - Enhance transparency, ensure inspection is done as frequently as needed in order to adapt and enhance productivity, collaboration and effectiveness - Establish an environment where the team can be effective - Build a trusting and safe environment where problems can be raised with an emphasis on problem solving - Ensuring a good relationship between the team and service owners as well as others outside the team - Enabling the Team to improve its efficiency and quality by following Agile development best practices - Motivating the Team and embodying positive and constructive mindset on top of Agile values and culture; facilitating team level impediments removal and team consensus on solutions - culture of continuous improvement
Scrum Master for FAS team (France Application Services), facilitator for IAS team (Italy Application Services) - Ensuring the team works according to Agile values and principles and follows the processes and practices - Organize and facilitate Scrum events as requested or needed (Daily, Retrospective / FutureSpective - through interactive games and activities etc) - Provide feedback to the team - Promote feedback culture ( Kudos card and Kudos wall with Winner of the Month) - Enhance transparency, ensure inspection is done as frequently as needed in order to adapt and enhance productivity, collaboration and effectiveness - Establish an environment where the team can be effective - Build a trusting and safe environment where problems can be raised with an emphasis on problem solving - Protect the team from outside interruptions and distractions - Address team dynamics - Clearing obstacles - Training the team into the Agile world in order to become SOT - Ensuring a good relationship between the team and service owners as well as others outside the team - Enabling the Team to improve its efficiency and quality by following Agile development best practices - Motivating the Team and embodying positive and constructive mindset on top of Agile values and culture - Facilitating team level impediments removal and team consensus on solutions - Coaching the Team in self-organization and cross-functionality - Helping the Team deliver high-value to customer - Ensuring a culture of continuous improvement
System Engineer > IT for METRO Cash&Carry > Develop monitoring & reporting of data flows between existing productive systems > Learn about the technology stack behind the new digital applications, bring improvements and facilitate the migration of various systems > Diagnose, troubleshoot issues on productive environments > Create a knowledge base with updates and maintenance of technical documentation, gain business knowledge in order to understand process flow > Ensure systems are working optimally and successfully > Perform functional analysis, monitor and test >Performing advanced SQL queries in research/ troubleshoot and bugs >Propose business solutions to customers
- Part of an Italian team of engineers that provide technical support to Oracle Hospitality clients. - Handling global calls and cases and delivering technical support at the imposed standards for Oracle Hospitality solutions - Acting as a main point of contact for the Oracle customers in technical-related matters - Solving cases within the agreed SLA via telephone, internal remote connection methods and other electronic means. - ensure that the customer receives the proper solutions and that the cases are handled by the correct product-dedicated team - Successfully handling a high volume of calls and cases as well as sensitive customer escalations - Constantly ensuring that the team provides real-time solutions to customers at the highest standards for their technical matters; - Dealing with cases regarding product bugs, connectivity matters, specific product configuration, etc. - Acting as a bridge between the customer, the support teams and the sales/renewals departments. - Successfully providing constant training and feedback to new hires - Undergoing constant effort to ensure a proper integration of the new hires within the team and getting them familiar with Oracle procedures and regulations. - Ensure a constant and efficient communication between the Hotel and Food and Beverage teams in regards to procedure and case handling. - Constantly providing solutions and ideas that would aim to improve the process and actively encouraging a process of knowledge sharing. - Successfully acting as a bridge and point of contact between the management and the team. - Ensure that the team has the necessary resources to perform work (tool access, documentation, etc.) - Knowledge of OPERA Property Management System, MICROS Point of Sale System, MICROS Legacy Products, Microsoft Office tools, remote connectivity, Internet, Operating Systems, Cloud-related matters.
Project Lenovo IBM : - troubleshooting regarding hardware, software issues - replacing various frus ( field replacement units) - knowledge about main lenovo thinkstations, thinkpads, thinkcenters, thinkvisions ( laptops, pcs, tablets etc), docking stations, accesories, external cables - support only if the product has warranty - use of different platforms and remote control programes