Luxembourg, Luxembourg, Luxembourg
Experienced IT leader with a strong background in IT strategy, infrastructure management, and digital transformation within international environments. Proven ability to align technology with business objectives across hospitality, food service, and real estate operations. Skilled in Microsoft 365 ecosystems, enterprise applications, cybersecurity, and multi-site IT governance, with a strong focus on service quality, operational efficiency, and business continuity. Trusted advisor to senior management and shareholders, driving innovation, system standardization, and scalable technology solutions in fast-growing organizations.
On behalf of this family office, as part of a job creation: • Defined and executed the Group IT strategy for an international family office (Luxembourg HQ with global participations) across hospitality, food service, and real estate sectors. • Led IT infrastructure and digital workplace operations, including Microsoft 365, cybersecurity, IT governance, business continuity, and vendor management. • Drove digital transformation programs including ERP implementation, SaaS platforms, and deployment of hospitality systems Oracle Opera PMS and Symphony POS. • Advised shareholders and senior management on IT architecture, cybersecurity, system standardization, and operational efficiency across the group.
IT Services / Maintenance. Organisation of the after sales department (30 p), in order to improve customer quality services. Improvement of purchase process, stock entrance, ticketing dispatch to engineer. 5000 points of sales under maintenance (Levi's, M&S Mode, New Look, and also great hospitality customers)
AGIPI, AXA Insurance partner First mission was to audit security and organization of the IS department. Second, was to lead the corrective actions to redirect the department with a vision of Customer Service and fast delivery BAKKAVOR Food Industry Infrastructure Project :Securing four French sites by implementing a VPN between sites, the migration of physical servers to a virtual platform (Hyper-V) to easily duplicate it in a web host, and thus support the recovery plan. Project ERP Microsoft Dynamic AX: Study of business needs, France, Spain, and the Czech Republic. Drafting of functional general & detailed specifications. Workshop with TECTURA the Danish integrator. MIKIT House Builder Outsourcing the IT function. In collaboration with supplier, creating the infrastructure part (Private CLOUD) to accommodate Mikit’s servers. Project carried out under strong pressure, HQ had to move 5 month later, the new infrastructure must be in place four months after the start of the project DESKOPOLY Online solution publisher. Support of business owners and work in creating of the solid foundation of DESKOPOLY product. It is an online platform offering EBM solutions, CRM, Expense, intended for small structures
Retail software (Atolsoft2) : Reorganization of the department "research and development", with a quality oriented organization and customer service (stores). Creation of three distinct structures, Development, Helpdesk, Recipe. Implementation of a methodology for regular delivery. Infrastructure management: Creating a network infrastructure to interconnect the two sites of Paris and Beaune. Securing Access to open the IS to other users (shops, malls) Change of ERP : Study of replacing Generix on site logistics Beaune (800 days delivery Order A to B). Integration of business needs analysis with users as workshop. Drafting of specifications intended for a tender..
Infrastructure: Creation of two dedicated infrastructure (Back Office / Front Office) , interconnection of all restaurants in VPN, implementation of TOIP across the network, creation of two white room dedicated to hosting., re-Cabling restaurants in Ethernet Front Office: Replacement of all point-of-sale (POS) solution by Micros Fidelio, creating a support team to ensure updating terminals from HQ (screens, discount, prices, ....) Reassembled sales information in real time at headquarters and integrating them in a BI solution (Hyperion) Back Office: Replacement management tool (DOS / Delphi) by web based ERP from Micros Fidelio. Order flow management push & pull .Centralization of all orders for treatment with the logistics subsidiary. Industry :Study of business needs, collecting and analyzing processes in SAP R3 to mount a bid for the it replacement. Study of the tender, analysis and challenge integrators. Pending the final choice of the new ERP, prototyping and deploying Microsoft Dynamic NAV's in emergency on smaller industrial branches, unable to absorb SAP R3