Prague, Czechia
F&B : Restaurant Manager, Sommelier, Bar & Coffee Specialist, Chef Management : HR, Recruitment, Training, Team leading Strong experience of high standards, Michelin Starred & Luxury Hospitality One-to-one Customer Service Experience, Satisfaction follow up, Loyalty building Administrative Management Experiences & Ability to adapt very diverse Small Luxury properties & clients: Megève Trendy Ski Resort, Provence Countryside Domain, St-Tropez Riviera Villa, Seychelles National Park intimate Lodge
Rising quality standards to reach 5* classification, creating a particular atmosphere, loyalty building, follow up with ratio and revenue control, guest relations. Training and team management, in charge of wine list and suppliers, supplying and stock follow up, setting up control, order taking, responsible of customers satisfaction, organization of seminaries, control of the HACCP rules.
Local and eco oriented products designing and merchandising Hospitality marketing and design Photography and events coordination Building up local links, preserving heritage & nature through knowledge
Rooms & experiences in Provence authentic countryside
Management, day to day monitoring and running of All Operations : Accounts - Back Office - HR, Recruitment and training - Housekeeping - F&B - Supplies - Maintenance - Gardening - Administration - - Creating the Menu for every evening (Set Menu), Service, creating the lunch A La Carte Menu, supplies, kitchen lessons - Heavy maintenance & painting - Repositionning the Lodge as intimate luxury & eco friendly product - Concrete Developement of the different points of sales (extra, new activities, new boutique) - Launching new activities related to destination & target such as cooking classes, boat cruises, herbal tours, romantic pic nic.. - Coping with remote location & small property necessities such as lack of staff, small budget, emergency maintenance, anticipation of all needs, supply from Mahé island (food) & all over the world (refurbishment) - Training staff to multitasking, introduction of procedures - Enforcing luxury standards & personalized service in an aversive environment, keeping on"100%" target for guest satisfaction & e reputation