Berlin, Berlin, Germany
An outstanding and enthusiastic trainer who quickly stands out from the crowd with perfect professionalism, appearance, and a proven ability to communicate clearly across all levels. A professional with the creativity, critical thinking, and problem-solving skills needed to provide successful training advice to a team and individuals. Has a track record of exceeding service expectations by improving response times to customer inquiries, orders, and questions. Key strengths lie in keeping complaints to a minimum, encouraging customers to come back for more, and dealing with problems in a professional manner.
- Demonstrating a lean and agile mindset - Apply and educate on Agile frameworks, methods and practices - Facilitation of events, rituals, workshops and ceremonies - Coaching teams and individuals - Serving the Team
• Building a 1 year curriculum for new hires and AFC agents • Creating and delivering content according to the curriculum
• Process Documentation Creating and Keeping a brand new Team related process articles updated Writing articles as tasks are assigned to the Team and new services are rolled out • Call recording evaluations Listening to calls and studing cases every week Filling the evaluation Matrix accordingly • 1o1’s to work with A-Team members to improve quality Setting up Goals according to the GROW model Giving the team members the opportunity to express themselves regarding any kind of concern • Second opinion for edge cases Present in the room and open to any questions Step beyond the team questions by going around the room and asking them questions • Assigning tasks to keep the team efficient - checking progress and confirming tasks are completed. Making sure that every agent is busy with a specific task daily / weekly and monthly • Case Studies Every Friday at 5pm, giving 1 or 2 agent the opportunity to present an edgy case in order to share knowledge and improve the team spirit. • Offering support to other coaches to ensure tasks are completed faster than others.
LEFKO SOLUTIONS is an award-winning accredited partner of Temenos, providing core banking consulting & implementation services for T24 Core Banking across Americas region. Its focus is on providing high-quality banking domain and technical expertise on Temenos products to customers through certified resources, while adapting industry and IT best practices. Its regional success is evident from its clientele, which includes several large and mid-size banks and financial institutions. It leverages a wealth of expertise and experience in the areas of conventional, central, microfinance, investment and non-banking financial institutions. • Responsible for providing assistance and support for Internal Banking End Users about Temenos Personal Lending Modules. • Support specialists, walk customers through problems and responded to questions about network systems. • Develop enhancement, fix bug & handle related issues.
• Successfully supervised about 20 members and managed banquet events up to 80 pax (3-4 outlets in hotels) • Meet and welcome guests in a warm and friendly manner. • Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labour for monthly • Provided excellent customer service and ensured customer needs are met but also unique and creative ideas to enhance meetings & group experience.
• Successfully supervised about 20 members and managed banquet events up to 80 pax (3-4 outlets in hotels) • Meet and welcome guests in a warm and friendly manner. • Oversee catered functions, in house and off site. • Responsible for making the function space visually appealing and presenting the menu offering for the event. • Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas. • Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
• Ensured all equipment & furniture in the Banquet and catering sections are used properly and in good working condition. • Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labour for monthly • Provide excellent customer service and ensure customer needs are met. • Provide unique and creative ideas to enhance meetings & group experience.