Lagos Mainland, Lagos State, Nigeria
An accomplished and outcome-driven individual with a robust educational background, boasting five years of experience as a Fleet Officer, Drivers Manager, Customer Service Officer, Sales Representative, Estate/Facility Officer, and Planning Officer.
• Coordinating, scheduling, and auditing vehicle maintenance repairs, including preventative, mechanical, and electrical repairs to the fleet. • Taking calls from suppliers seeking authorization to conduct maintenance and repairs. • Scrutinizing supplier quotes to ensure optimal pricing in each market and ensuring that maintenance is carried out validly and appropriately. • Ensuring quality, compliance, and safety of the company's assets. • Controlling and monitoring repair costs (parts and labour) in line with the maintenance fund. • Negotiating goodwill claims from OEM for repairs just outside the warranty parameters. • Processing the insurance claims in line with policy requirements and reporting on them effectively as and when required. • Ensuring all insurance claims are completed expediently and vehicles brought back to operation in the minimum timeframe. • Managing and maintaining relationships with suppliers and repair outlets to ensure that the uptime of Fleet is maximized.
•Overseeing the fleet to ensure good use and condition of the company’s vehicles (cars, motorcycles and tricycles in principle). •Collaborating with in-house and external mechanics to ensure the company’s vehicles are properly maintained and repaired. •Scheduling regular vehicle maintenance to guarantee operational efficiency. •Utilizing GPS systems to monitor drivers and track vehicles in case of theft. •Maintaining detailed records of vehicle servicing and inspection. •Registering and licensing all vehicles under the company’s fleet, and ensuring strict compliance with Nigeria's Transport laws and regulations.
•Deploying strategic methods to ensure 80% funds are recovered, and ensuring everyday operations are seamless. •Delivering a steady flow of information from management to drivers, and from drivers to management. •Promptly attending to accident and emergency cases. •Ensuring all health and safety policies are adhered to by the drivers. •Ensuring growth process; from the recruitment stage, testing, verification and onboarding of drivers into the system. •Scheduling drivers for servicing, maintenance and repairs to ensure that vehicles are in good shape. •Tracking and monitoring company's assets in real-time.
•Confirming customer’s payment made via bank transfer, ATM cards, PayPal, PAGA, Opay and World Remit. •Providing quality responses to customer on telephone, e-mails, live chats, instagram and whatsapp. •Building relationships with customers. •Activating customers account, providing solutions to problems encountered by users on the platform and ensuring they have a hitch free viewing experience. •Handling difficult and aggressive customers in a professional manner. •Giving customers information about company services. •Recording all queries and making notes on logging software. •Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. •Reviews and rating of movies to be procured by the company. •Served as a “go to” person for new representative and established employees. •Resolved an average of 300 inquiries every week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
• Supervision of new projects and repairs carried out by the organization. • Inspection of buildings for maintenance, repairs and demolition. • Serving of notice to tenants. • Ensured compliance with policies and quality standards to maintain consistency in quality of services. • Delegated tasks to existing support team members
• Receiving and Registering Purchase Requisition brought by contractors, suppliers and other associates. • Administering Purchase Order to prospective vendors, contractors and suppliers. • Used MS excel to electronically register Purchase Requisition data into company's database. • Systematically archiving vendor's document in their respective folders for easy access. • Taking daily silo reports.