New York City Metropolitan Area
Highly adaptive, innovative & compassionate leader that has served in senior operations & management positions with ~13 years’ experience. Values succeeding as a team in a culture of trust and empathy. Known as the glue that holds companies, projects and teams together. I like to get things done & make things run better while saving money and increasing revenue. Always asking questions. A Do'er, who is process and solution-focused. Specialties include: problem solving | strategic decision making | people management | operational efficiency | strategy | process improvement | effective communication | risk management | fraud prevention in tech & e-commerce space | compliance | program management | retention | policy.
• Led FTC mandated privacy review program across various Meta products such as: Infrastructure, Growth & Research • Supported up to 11 Privacy Program Managers responsible for managing privacy reviews for Meta product and engineering teams ensuring privacy policy and regulation compliance prior to launch • Built out new processes for 0 to 1 product launches while maintaining compliance with FTC order & 95% employee satisfaction • Developed documentation and procedural systems to enhance efficiency of the review process; driving down backlog and scaling employees to higher need areas • Expertly managed performance cases to compassionate resolution; successfully coaching underperforming employees
• People Manager to team of 7 policy specialists who are responsible for product policy operations and enforcement across Facebook products with a vendor team of ~270 • Led several global operational launches, such as one to support a new policy creation in under 10 business days, which protected 48 million users in first ~6 weeks of launch, requiring quick problem-solving and clear communication • Lead for two developer platform workstreams enabling Facebook compliance with FTC requirements driving solutions with product management, product marketing, engineering, legal, and partnerships
• Manage dynamic compliance team, track multiple projects progress while ensuring adherence with internal policies, external contracts, and legal requirements • Responsible for all client invoicing, requiring collaboration across sales & finance • Streamlined new hire on-boarding process, responsible for 8 new hire’s in 3 months, created company collateral & responsible for company-wide move to new PEO • Sales project manager communicating upcoming renewals, preparing contract amendments, & streamlining operations for best practices
• Built, designed and maintained operational metrics & analysis, including real-time metrics visualization for employee & investor visibility • Ensured vendor & client compliance; created a documented audit process to comply with legal and contractual standards
Acquired by @Reserve in 2016. • Implemented internal processes, evaluated promotion success, audited spend in relation to consumer acquisition & anti-fraud measures for over $50k in monthly credit spend • Automated & optimized collections process, resulting in a 10% reduction of outstanding accounts • Worked cross-functionally to implement product and operations processes to improve business bottom line, enhancing customer experience, decreasing user abuse and customer support contacts • Transformed & analyzed data, interpreted trends for upper management and provided ongoing reports
• Advised & assisted COO/Cofounder, responsible for revamping & documenting all internal operations including fraud prevention & customer support processes, advised on hiring based on budget & needs • Transitioned company to new support software & phone system, created training manuals & workflow processes for all support and fraud staff