East Lansing, Michigan, United States
Graduate of Michigan State University majored in Family Community Services with a concentration in Adult Development. Experience working with adults with developmental disabilities and traumatic brain injuries. Currently working for the SWE Team at Peckham Inc.
Supervising Team Member's daily tasks. Prioritizing responsibilities in order to complete team objectives. Communicating and collaborating continually with SWE Team Staff. Providing vocational training for Team Members. Distributing and handling Team Member funds.
Planned activities and events for Community Living Support Participants. Worked directly with adults with developmental disabilities and traumatic brain injuries. Coordinated schedules with other facilitators at Rainbow Homes to ensure all necessary materials were readily available. Communicated with community organizations to plan events. Managed important documents including billing forms.
As part of a three person team I managed over 120 student employees. Worked cooperatively with other departments on campus including MSU Facilities/ Maintenance, Dining Services and Residence Life. Helped guide growth of leadership skills for a 9 person Level III Supervisor team. Implemented new disciplinary procedure for 120 staff members. Oversaw hiring process for over 60 Level I Service Center Representatives, as well as 2 Level II and 8 Level III supervisors. Managed daily payroll operations for 120 student employees Promoted after one year as a Level III Student Supervisor.
Worked in an 11 person supervisor team to effectively manage 7 service centers in South Neighborhood. Led a 10 person team and updated them on important changes related to the functioning of the desk. Responsible for maintaining organization and functionality at the North Case Service Center as well as implementing changing procedures at that Service Center. Promoted after two years as a Level I Service Center Representative.
Worked independently to provide services to residents living in South Neighborhood. Maintained and managed a bank of $350. Accurately completed detailed paperwork. Responsible for delivering mail to residents as well as packages. Referred phone calls concerning resident questions. Kept resident information such as addresses and phone numbers confidential.
Edited and revised manuals for two different departments. Interviewed caregivers and residents to improve services. Worked on a team to create an assessment tool for residents, staff and family. Created quick reference cards about residents for new caregivers.