Emma-Marian Appiah

TICO certified hospitality professional with over a decade of experience in hospitality and guest-facing activities.

Canada

About

Hospitality professional, seeking to succeed in creating unforgettable experiences for guests with unmatched customer service experiences. Passionate for sustainable hospitality services, with team play as my watch word.

Experience

  • Volunteer Administrative Assistant at Tower Hill Clinic
    Aug 2025 - Present · 1 yr

    As a Administrative Assistant volunteer, i am learning to - Receive patients to the clinic - Process patients using the Oscar Pro.

  • Retail Sales Associate at Tommy Hilfiger
    Oct 2023 - Present · 2 yrs 10 mos

    - Guest-facing retail associate with product knowledge guiding guests to make informed and easy purchases - Provide solutions to the guests questions whilst enhancing their experience in the establishment. - Showcase and bring to the attention of guests what my establishment has to offer. - Promote new and exciting features to guests to increase their interest, driving up sales.

  • Administrative Manager at Zaina Lodge
    Apr 2014 - Aug 2023 · 9 yrs 5 mos

    Integral part of a great team to set up first Safari Lodge in Ghana.

  • Programmes Offficer, Volunteer Support at Challenging Heights
    Aug 2013 - Mar 2014 · 8 mos

    Challenging Heights is an NGO responsible for rescuing trafficked children especially from the Volta Lake of Ghana. My responsibility was to advocate for them from the government, their caregivers and parents. I was also in charge of volunteers who travel to Ghana to help with the organization and its numerous activities.