Greater Newport Area
I am currently working for La Vida Travel which is a specialised travel company which focuses on both travel and events. Currently I am a specialist travel sales consultant however I also help with the company’s content and social media platforms as well. Some of the skills I have learnt and developed are. · Face to face sales · Taking appointments and managing a diary · Creating content for social media including Facebook and Instagram · Creating personalised itineraries for customers · Dealing with budgets and optimising the best outcome for clients · Going to events to help in person market our company to potential clients. · Using applications such as Canva to create customised content for business purposes
When I worked for WED2B in Cardiff I was a Senior bridal sales consultant as part of the management team however I also assisted on the shop floor with the customers to help meet my KPIs and target set out for me by the store manager. Some of my daily routine included. · Greeting and serving customers in a polite, friendly helpful manner · Meet targets for example selling a certain amount of dresses, reaching a certain number of items per transaction and reaching an average price per transaction to help make profit for the shop · Provide excellent customer service to each bride including their entourage · Assisting management in recruitment, training and shop maintenance · Preforming locks and closes · Maintaining and fixing dresses · Coming up with incentives for the team to help achieve targets
During the summer of 2021 I worked for my family friends law firm where I worked as a conveyancing assistant where I would personally have up to 150 cases in my name which I was responsible for. Some of my daily routines included. · Liaising with customers · Conducting sales and purchases of large value properties · Setting up files · Time management and setting daily and weekly tasks for myself · Approving mortgage applications · Following up with searches on properties and then putting them into a report format · Assisting a conveyancer and the directors of the company in their daily tasks along with arranging meetings, deals between suppliers and accompany them to meetings.
When I first started working for H&M I was only an 8 hour contract and worked my way up to eventually be a 12 hour contract which then when I finished school I started as a full time team leader and then within 3 months I became a manager. During my time working for the company especially when I became a manager I learnt and developed so many different skills such as; · Running the shop floor with prioritising what jobs need to get done to ensure high turnover. · Managing and Leading staff · Read selling reports to see what stock is selling and what isn’t selling so I could make a profit by making changes to the department. · Ensuring high standards not only on the shop floor but also back of house · Administrative trained which included banking for the shop, payroll for the staff, answering phone calls, liaising with the area team and HR, planning, budgeting and scheduling for the shop and keeping accurate files for the shop. · Conducting daily and weekly meetings which included training for the staff. · Train staff new and old on updated guidance that was provided. · Supported stores in the local area when needed with various tasks such as delivery support, training staff and general shop support. · Helped plan and action the monthly, weekly and daily rotas to ensure the shop would be run efficiently.