Emma Koenig

Communications & Women & Gender Studies

Carmel, Indiana, United States

About

I am currently working towards a Bachelor of Science in Communication Studies with a minor in Women & Gender Studies at Ball State University where I've been building a strong foundation in interpersonal communication, problem-solving, critical thinking, and more. I have multiple hands-on experiences in customer service including 7Brew, Baskin Robbins, and Woodland Country Club. I have learned to adapt to different roles and be part of a team while also getting the job done. I am proficient in Microsoft Word, Powerpoint, Excel, Outlook, Teams, etc. I have some experience with Adobe Suite but would love to learn more. I also have been using various social medias for years now and know the ins and outs. I bring a people-oriented perspective, attention to detail, and great organization to every job I take on.

Experience

  • Brewista at 7 Brew Coffee
    Sep 2025 - Present · 10 mos

    Deliver fast and friendly customer service to guests in a drive-thru environment, ensuring a positive and personalized experience. Operate POS systems efficiently, process cash and card transactions accurately

  • Poolside Check-in at Woodland Country Club
    May 2023 - Aug 2024 · 1 yr 4 mos

    Provided excellent customer service to club members. Connected with club members to provide an enjoyable experience. Served as a link between WCC external and internal staff as they carry out events and activities as a part of regular programming.

  • Customer Service Specialist at Baskin Robbins
    Jun 2021 - Aug 2022 · 1 yr 3 mos

    Built skills in communication, problem solving, time management, & flexibility. Performed customer service duties and took on additional tasks and responsibilities. Surpassed expectations by creating meaningful customer connections and positive relationships with coworkers and staff.

  • Child Care Specialist at St. Mark’s UMC
    Jun 2015 - Jul 2021 · 6 yrs 2 mos

    Watching over kids aged infant-12 yo, cleaning

  • Customer Service Specialist at Hobby Lobby
    Aug 2020 - Jan 2021 · 6 mos

    Cashiering, interacting with customers, cleaning, and restocking shelves