Austin, Minnesota, United States
*Customer service *Support members and agents with quoting, issuing and endorsing new and active policies *Engagement team leader *Overall 100% call quality *Ability to manage and deescalate a difficult call effectively *Required to document every interaction in detail
*Inbound call center - providing customers with 401k plan details and financial education *Received excellent customer service surveys *Effectively used multiple systems to provide customers with accurate and knowledgeable information *Proven success working with a team to meet company goals
*400 hours of on the job training over one academic year *Interviewed clients individually and with families to best address their needs *Insured the safety of children by thoroughly reviewing case history *Attended family court hearings and depositions as necessary *Effectively learned the SACWIS system
*Increased memberships from 250 to 735 within two years *Work directly under the supervision of the owner to execute corporate strategies *Oversee daily operations of 10 employees/payroll/issue resolution *Hiring and on-boarding of new employees *Customer service *Cold calling and advertising to drive new business