Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina
Project Manager with 4+ years managing complex SEO projects end-to-end for agency partners and brands, owning scope, timelines, budgets, and stakeholder alignment. I specialize in turning ideas and goals into clear plans, building repeatable processes in ClickUp or similar tools, and ensuring the right work ships on time and to spec. I’m comfortable being the bridge between strategy, delivery, and clients: leading kickoffs, setting expectations, reviewing deliverables (keyword maps, on-page docs, audits), and translating performance data into next-step decisions. Beyond SEO operations, my background spans customer success, quality assurance, property management, and IT/marketing.I bring a pragmatic, systems-minded approach to team coordination, documentation, and continuous improvement.
Managed delivery of marketing campaigns while supporting client accounts, ensuring clear execution, alignment, and quality across short-cycle projects. • Participated in client calls and translated priorities into clear tasks, timelines, and marketing calendars. • Owned delivery workflows in ClickUp, keeping work on scope, on time, and aligned with client expectations. • Managed campaign briefs, assets, and inputs to support timely, high-quality execution. • Led creation of content briefs for social media, email campaigns, blogs, and landing pages. • Reviewed deliverables for quality, accuracy, and alignment before submission. • Supported performance updates by reviewing results, identifying wins, and highlighting key learnings. • Maintained structured marketing plans, documentation, and shared drives for transparency and consistency. • Communicated proactively with internal teams, flagging risks early and helping remove blockers. • Contributed to smoother delivery by improving handoffs, documentation, and day-to-day workflows.
Managed multi-client SEO campaigns for agency partners, overseeing delivery from onboarding to renewal while ensuring projects stayed on scope, on time, and within budget. • Acted as the main client contact—leading review calls, sharing results, addressing issues, and identifying growth opportunities through upsells or service expansion. • Coordinated onboarding for new clients by collecting credentials, configuring ClickUp workspaces, and setting up reporting systems. • Directed a cross-functional team of SEO strategists, specialists, and researchers, ensuring quality and alignment across all deliverables. • Reviewed and QA’d campaign outputs (keyword maps, audits, on-page docs) before client submission to maintain accuracy and consistency. • Oversaw performance tracking and data analysis, spotting anomalies early and recommending corrective actions to improve outcomes. • Managed budgets and internal resourcing, balancing workloads and preventing scope creep. • Supported the sales team by contributing insights for proposals and collaborating on new campaign strategies. • Set up and optimized tools such as Google Analytics (GA4), Google Tag Manager, Search Console, and Google Business Profile. • Improved internal processes by streamlining workflows, updating templates, and refining reporting structures for better efficiency and clarity. • Facilitated cross-functional meetings and campaign relaunches, ensuring clear communication and follow-through across all teams.
Helped clients achieve measurable results by combining proactive support, performance tracking, and long-term relationship management. • Guided new clients through onboarding and setup, ensuring smooth transitions and clear expectations. • Built trust and maintained transparent communication to strengthen client relationships. • Monitored customer performance data to identify risks, opportunities, and areas for improvement. • Collaborated with internal teams to resolve issues quickly and improve service delivery. • Collected and analyzed client feedback to refine processes and enhance overall experience. • Created a customer success dashboard to track engagement trends and support data-driven decisions. • Supported business growth by focusing on retention, satisfaction, and consistent value delivery.
Oversaw daily operations and improvement projects across multiple residential properties, combining financial management with strong coordination and problem-solving skills. • Managed budgets, prepared financial reports, and tracked performance indicators for each property. • Planned and coordinated maintenance and renovation projects, supervising contractors and ensuring timelines and quality standards were met. • Negotiated lease terms, handled renewals and terminations, and ensured compliance with local regulations. • Streamlined operational processes, introducing clearer documentation and communication channels between owners, tenants, and vendors. • Led tenant onboarding and screening, maintaining high occupancy and positive relationships through transparent communication. • Collaborated with external partners to optimize costs and improve overall service delivery.
Led a small QA team responsible for maintaining product quality and process consistency across client projects. • Planned and carried out testing procedures to make sure deliverables met internal and client quality standards. • Reviewed workflows and inspection systems, identifying weak spots and suggesting practical improvements. • Investigated customer issues or non-conformities, working with teams to find the cause and prevent repeats. • Analyzed data from testing and performance reports to spot trends and areas for improvement. • Helped build a collaborative, results-oriented team culture through clear communication and shared responsibility. • Developed simple guidelines and documentation to keep QA processes consistent and easy to follow.